Отзывы о Мфу Lexmark B2338dw

очень неплохой агрегат, за эту сумму можно только струйник известного бренда!...

Не покупайте.обман таится за дешевизной( купил радовался,а когда узнал что картриджы стоят дороже принтера,вся...

короче я бы сейчас его не купил!!!:)

Вообщем неплохая модель от этой фирмы, первый раз...

<промежуток класс="">это пришло в один день после размещения моего заказа. Значение является удивительным!! У меня есть цветной лазерный принтер, на долю от цены в другом. Мой сын отлично ладит с компьютерами, поэтому он установил его для меня ....он сказал, что это было довольно просто. Протестирована печать на глянцевой бумаге высокого качества, который мой струйный не мог обойтись без размазывания ...и это прекрасно!. Я знаю, что стоимость будет высокой при замене тонеров, но я в восторге от этой стоимости и продукт до сих пор. Надеясь общества тонеры чернила установлен предоставим несколько сотен листов, чтобы держать меня происходит до следующей получки ....

<промежуток класс="">это глупый вопрос! Это компьютер и принтер. Я использую его для печати! А чего ты ожидал: что я постараюсь сделать чашку чая с ним? Это, как говорится, он делает очень хорошую работу до сих пор и работает быстрее, чем мой старый принтер.

<промежуток класс="">я его поднял, как старая машина в наличии, но, к счастью, я нашел его полным набором функций, включая автоматическое флип-за печати на обеих сторонах.
что касается цены, это лучший в своей категории, и я рекомендую его своим друзьям до сих пор.

<охватывают класс="">настройка и хороший пакет поддержки, как он.

I see that this product has gotten several poor reviews. I consider myself intermediate to advanced with respect to technology. This machine has worked flawlessly for me. I do understand that the device has the ability to download apps to make life more convenient, but I have not downloaded any because I don't need any of them...this could be why I have had no problems with it. In this review when I say "printer", I am actually talking about the device as a whole. While I think there are many positives, the highlights of this device is the automatic two-sided printing (no more flipping pages and putting back in the feed tray) and the low cost of ink ($4.99)- online and in store.Use/purpose: I have a home wireless network and I wanted a machine that I could use over the network. The uses were mainly to print, scan images to my computer(s) hard drive, and make copies. I like to scan receipts and important documents to my computers' hard drive for safe keeping. I often print but this device is usually for copies and small documents- given such, I use this device for light to intermediate printing use.Connectivity: There is one desktop (windows xp 32-bit)and two laptops(windows xp and vista- both 32-bit) accessing the printer. I initially had the device connected with a wired connection because of proximity to my wireless router (which contains ports for wired connections). After my wife decided to rearrange furniture, I was forced to use the device in wireless mode (over the wifi). I have only a minimal difference in performance with the wired connect working a little quicker (which is expected).Features touchscreen: The touchscreen has good size and there is a search mode for locating the available wifi connections. After finding your network, the touchscreen allows you to enter the SSID (or network password). After successfully connecting, there is an onscreen confirmation as well as a printed report that confirms the connection and the associated details. The communication between the computers and the devices (in either mode) has proven reliable whether I am trying to print or scan.Features- scan mode: When in scan mode, all of the computer's available programs that will accept scanned images (Microsoft Office suite, PDF software- Adobe/Nitro, Photoshop, paint, etc.) are listed for you to choose which program in which you want to send the image. You also have the option to scan to a hard drive, a predetermined folder on your computer's hard drive (if multiple computers are available, you choose which computer), a removable storage device (flash drive/sd card connected directly to printer via it's usb port), or you can email directly (you must first set up an email account on the printer) from the printer.Features- copy mode: When in copy mode you can either use the flat bed scanner for single items like a one page document, receipt, business card (app available via Lexmark- by the way), picture, etc. If you have several pages to copy, the auto document feeder is an excellent feature. It saves a lot of time by allowing you to place a stack of papers on it and walk away. You also have the capability to re-size, change darkness levels, and obviously choose the number of copies you want.Negatives: When many pages are being printed (whether scanned, copied, or printed from a computer/device) the printer does not always force the paper out of the way of the page being printer next. If you are not paying attention and you are trying to print several (about 8+) pages you will run the risk of having a paper jam. In this case, make yourself/someone available to remove pages from the collection tray after so many pages have been printed. The color ink is quite expensive. Instead of a single tricolor cartridge, the three primary colors (high yield) are sold separately ($20/each online and in-store). I was forced to go on ebay to buy the color cartridges. I got the three cartridges new for a little less than $41 ($37 to be exact + $3.99 shipping). The three color cartridges lasted about a year, for I print everything in black due to the low (black- $4.99) cost unless color is absolutely necessary. Also, the printer is rather loud when it initializes after waking from sleep mode. I hate to print late at night because when the printer initializes, the sound is sometimes loud enough to wake my infant kid just on the other side on the wall. The actual act of printer/scanning/copying is rather quiet. The biggest negative is that over time (I have owed 18+ months with no such problems) the print head goes bad and it must be replaced. The print head (housing for the installed cartridges) is quite expensive (nearly $60). If printer is going to get heavy use, you may have to replace this print head more often than otherwise. Be mindful of this before you buy (see the my "uses" section above); besides inkjets are not best suited for very heavy and extended (50+ pages at one time for instance) use.

A nice-looking, well-built printer is easy to use, with a high-quality scan/copy function, but it stumbles on installation issues and falls down entirely on inkjet problems.The new just-unpackaged cartridges printed fine at first, but when I got back to the printer a few days later, the black was splotchy, and all my efforts wouldn't make this nearly-new cartridge print correctly again (cleaning, re-seating, test page after test page, recalibrating and realigning repeatedly, etc).Oddly enough, what must be a frequent issue was nowhere to be found on the Lexmark support site FAQ, and I had to email support to ask what to do. To Lexmark's credit, they replied with directions within a matter of hours, directing me to a "Deep Clean" option from the printer's console (oddly, not found in the software), which finally corrected the problem. A rather offputting introduction to inkjet printers!Print quality on plain paper (multipurpose 20lb that I also use for laser) is acceptable, but nothing special. Solid areas of ink look "wet" and the paper wrinkles a bit until fully dry, and even then doesn't look entirely flat. Worse, the colored inks run easily. A single droplet of water from an errant drink causes the color to smear and run (especially cyan and magenta, but somewhat the yellow also). Far from archival quality-- it might be better on specialty paper, but who wants to use fancy paper for everyday printing?The print heads move with some considerable force-- the table this printer sits on vibrates and shakes while the printer is going. It's a low-end IKEA table, but I was surprised by how much side-to-side momentum the printhead uses. It makes me miss my old, much quieter color-laser printer.All this is beside the fact that inkjet printing costs much more per-page than laser. If it worked particularly well (as it does in my Canon photo printer), then it's worth the higher cost, but in the Lexmark, inkjet is the worst of both worlds-- expensive and low-quality.I've traditionally used laser-printers or photo-printers, so I'm not sure if these problems are common to inkjets, or just to Lexmark ink. Either way, it's offputting. "Colorfast" seems like a basic requirement to me.The printer lacks a quick-setup guide and instead uses a combination of a prompted install process on the PC combined with directions on the printer's LCD. Unfortunately what should have beeen easy-to-follow missed basic steps such as going back to actually add the printer (to windows) once the initial configuration was completed (which included physical setup but left the printer unusable from within Windows). Installers are basic, all major vendors should just get this right-- isn't that what Quality Assurance is for? Wifi setup can't be done from the printer, and has to be done from win/mac over USB. That's a contrast from other functions that can only be done from the printer's panel.The update option from inside the software failed (no meaningful error), and the support links from the software went to dead Lexmark pages (tried the software from the install disc as well as updated from website). The latter usually implies a website redesign that didn't correctly redirect support URLs to allow for existing software versions. It's not a big deal in the world of Google search, but implies a degree of sloppiness-- this printer has only been around for a year or so?? And it makes the all-in-one portal program pretty useless-- why even have the portal be a windows program, rather than just a shortcut to an up-to-date portal page that is printer specific, or an in-printer webpage?The printer is sturdy, and feels well-made (heavy lid, solid plastic, etc) other than aforementioned "printhead jerks the printer around" issue. It has an auto sleep mode and wakes up from "sleep" very rapidly on access.As far as support goes, a printer firmware upgrade worked flawlessly over wireless, a nice unexpected touch (didn't need to reconnect to USB). So good firmware updating and email response, the rest leaves something to be desired.This unit is a much better scanner/copier than it is a printer. It scans faster than my 4 year old mid-range HP flatbed scanner, with sharper, crisper output. Scan and copy of a color image is fast. The "send to PC" option worked surprisingly flawlessly, no interaction needed, it kicks off a scan import dialogue on the PC. Graphics scanned as a PDF looked low-quality, but scanned as a photograph they looked very good. Some scan options are available only on the printer's console, rather than in-software-- it would be nice if they were available in both places.I did not test fax, an obsolete technology I try to ignore. All of this was on a PC running a current Windows7 SP1.Quirks aside, it's the inkjet behavior and problems that make this Not Recommended, although I like the design, and it's a very decent scanner. For an all-in-one, I'd look for a laser model instead.

My original review is below, As expected Lexmark has not corrected the problem. I would again caution anyone considering this or any other lexmark product, THEY WILL NOT HONOR THE WARRANTY. Everytime I look at the printer I see a big red 5 year warranty sticker LOL. It has been only appx 1 1/2 years since purchase and Lexmark refuses to honor the warranty because (and I quote)"This product has already had problems in the past"The lexmark representative was referring to a printhead problem we have very soon after the purchase of the printer. If you look at most of the reviews virtualy everyoe has had the some problem. So basicly Lexmark will only honor your warranty if the product they sell you is not too junky!! BE CAREFUL WITH THIS COMPANY!!ORIGINAL REVIEW BELOWI would have givie this printer 0 stars if that was a option. DO NOT PURCHASE THS PRINTER. I will outline below the top 5 reasons this printer is a total piece of junk1) Lexmark will not honor the 5 year warranty they give when you purchase this printer. This is not a isolated problem with Lexmark however they seem to vigorsly deny claims related to their high end inkjet printers.2) This printer is a cheap printer wrapped in a nice looking shell. Imaguine putting a Lexus body on a Ford Taurus. This is what Lexmark does for their high end inkjets. For the Ladies imaguine a Prada sticker on Payless Shoes. I have worked in this industry for 8 years and beleive me the High End and Entry Level printers that Lexmark produces are virtually the same when you look under the hood. (HP and other popular companies use higher quality parts on their Business Class Printers). The looks and touch screen are what got me. I knew better and I was still romanaced by this printers sleek look and sexy touch screen.3) Even if this was a quality printer (It is not) it is extremely overpriced. Compare to the HP 8600 or the Epson WP-4540 Look at the price and features. I personally prefer the WP-4540 for documents because of the speed and HUGE paper trays for a inkjet however if you print alot of photos or presentation material HP is your best choice.4) Lexmark represents this as a Business Class Machine. This is anything but a business machine. In fact I have spoke woth owners that did not even get a year out of this product usine it only as their personal home printer. If you look at the printers capibilities you will see that the average small business would be replacing the ink about every 2 - 3 days.5) If a problem arises (And it will) your call will be routed to the middle of nowere so you can lisiten to a individual who knows exactly 30 english words tell you haw the damage is not lexmarks fault. The warranty??? Lexmark has apearently invented their own new hybrid warranty. One that looks great on the giant sticker they put on the front of the printer and on the box however does not auctually warrant anything!!! Do yourself a favor and do not make the misake that I made. Go buy that Epson or HP business class inkjet and enjoy a product built and supported by a company that auctaly knows what they are doing in the high end inkjet market.I hope this helps some of you avoide what I have went through with lexmark. After my machine broke twice (Once I fixed on my own because I could not understand the support staff) I was told that they would not honor the warranty because the printer had prior mechanicinal issues. WTF... Keep in mind this printer was barely a year old. Bought brand new at staples. The isses they were refering to was the printhead that failed twice. The first time the printhead failed was about 2 weeks after purchase and still using the original ink cartridges because the printer had not been networked yet. The second time was appx 4 months later. The final problem was the document feeder arm for the duplex loader literally broke in half while printing a invoice. Im happy to report that the printer still "looks great" and that touch screen I liked so much turner out to be the only thing still working after 1yr. So now my $400 printer is literally holding up a shelf on a utility bench in our shop. Mabe it will make a better (And nicer looking) bracket than a printer

I really wanted to love this printer. I researched the Lexmark OfficeEdge Pro5500, the HP OfficeJet Pro 8600, and Brother MFC-J6910dw.I'm trying to go paperless, which is surprisingly difficult considering all the necessary technology to make this simple has been around for many years.I was primarily looking for a wireless printer/scanner that could scan to network folders. All three models I researched have this capability.The HP OfficeJet was a top contender initially until I read how it has a problem feeding card stock.The Brother seems to be an incredible value for all that it offers. It has the most paper feeding options of all three AIOs I researched. It's the only printer to include a manual feed tray. It also scans and prints up to 11" x 17".I ended up going with the Lexmark when I discovered their seemingly brilliant "Smart Solutions". Smart Solutions are essentially apps for the printer to handle specific tasks like logging into Google Docs and printing without a computer or printing a map from MapQuest (they don't have a Google Maps app). HP also has apps, but many of them seemed less useful.On the Lexmark, you can even create custom Smart Solutions so that you can press one button and scan or print with specific settings. I created a "Wells Fargo" button to scan anything I get from Wells Fargo into a Wells Fargo folder. I did the same for other types of documents I wanted to scan.All this seemed to be great until I used the Smart Solutions.I installed a bunch of Smart Solutions to really see the potential of printer apps. Unfortunately, it wasn't the greatest experience. When you go to print from any of the apps, it takes 15-20 seconds or so to even begin printing. The Facebook app did not work. The Sodoku app printed an advertisement for Lexmark. The Graph Paper app printed graph paper, but the lines were very fat and thick unlike what you'd buy in the store. I couldn't figure out how to get the Google Calendar app to print a month calendar of all my events. All in all, it was a disappointing experience for me.All this would have been okay with me since the custom Smart Solutions I created for scanning to a network folder worked like I wanted, however, the scanning capabilities leave a lot to be desired for my needs.I may be spoiled by some of the capabilities of my Fujitsu ScanSnap s1500. It automatically detects the size of the paper you're scanning and crops accordingly. So, it can scan a set of documents with mismatched paper sizes, no problem. It also scans both sides automatically and discards any blank pages. The Lexmark can not do any of this. When scanning with the Lexmark you have to specify the size of the paper you're scanning. So if you have it set to scan at letter size and feed in a legal size page, it'll cut off the last 3 inches of the resulting PDF. If you reverse the scenario, the resulting PDF will have an extra 3 inches of white appended to the letter size document. This is a problem for me since my goal is to quickly scan in and trash incoming paper. Some of my bills have a combination of paper sizes. Some of them aren't standard paper sizes at all. If you wanted to scan in receipts, you'll have to use the flatbed for that. I don't know what the smallest sized document the ADF can take, but the narrowest the guides will go is to about 5.5".I will say this. I'm quite picky when it comes to things like this. I like technology to adapt to my needs and workflow. I don't like to work within limitations of technology when those limitations don't have to be there. All this said, the printer may work great for you.This is what Lexmark seems to have gotten right...- Great looking machine.- Nice looking touch screen.- Smart Solutions has great potential.- Overall feature set is good.- Print quality is decent.- Scan quality is decent.- ADF scans both sides of the paper simultaneously (other duplex scanners have to flip the page which takes longer).This is what I wish it had...- Refined scanning capabilities (auto-detect paper sizes, able to scan receipts via the ADF, auto-detect and remove blank pages)- Fast, refined, and reliable Smart Solutions that work like like you'd expect them to.- Faster and more responsive touch screen.Other notes: The printer is a bit buggy. There were several strange hiccups while setting up and configuring the device to my liking.If any readers out there are also seeking paperless nirvana, please let me know if you know of a better solution. I'm looking for a way to be able to scan and sort right from the device. I'd like to be able to do this by creating custom buttons on the scanner that automatically dump whatever I scan into corresponding folders.

Follow Up Review: As a follow up to the below review, Lexmark contacted me after I posted the below review. They replaced the all in one printer with a refurbished one, and I am once again a happy Lexmark owner. Thank you Lexmark for making me a happy owner. I would have liked to give this printer a higher rating, as I really enjoy the print quality, speed and cost of use. The three stars is due to the build quality and print head failures noted below. If my two Lexmark printers had not broke and had not needed new print heads, this would be a solid four star. Hopefully the next generation of Lexmark all in ones will be built better, as I would buy another one. Warranty and customer service is very goodInitial Review: Over the past two years, I purchased two Lexmark Pro901's. I purchased them a couple months apart. I use them for work and home, but not a very heavy user at all. Almost immediately after purchasing the second Pro901 the first Pro901 print head went out. Lexmark replaced it, no questions asked. Shortly after that, the second Pro901 print head also went out. Lexmark also replaced that one with no issues. Although unhappy with the garbage quality of the print heads, I still loved the printers. Soon after, the left rear hinge on the first Pro901 broke. I was unable to scan or use the ADF when this happened. Upon inspecting the hinge, it is manufactured out of very cheap thin plastic that wraps over an aluminum hub, and it is pressured with a spring. The plastic finally gave out after a little over a year. I called Lexmark and they sent a new (refurbished) printer to me. A little over a week ago, the second Pro901 left rear hinge broke. It too broke in the exact same spot, the exact same way. With it still under warranty, I called Lexmark. Lexmark stated they were unable to find my registration, so I did not have the "full" Lexmark warranty. I found that very odd, as she found my email address, street address and yes, even my phone number. Also, they found my registration when I called in about the print head failing, and even sent me a new print head for it to my residence. Hmmmmmmm. She then explained that without me being able to "prove" I registered the printer to her, I was no longer covered by the warranty, even though it was still in the warranty period. So I went to Amazon, and retrieved my receipt. The customer service associate explained that it did not matter if I could prove when I bought it. So.....She politely told me that without proof of registration, no warrant exchange could be made. After telling her it was still in warranty, she said yes, but no, since registration was not able to be found. UGH!! So, I was unable to prove that I registered the printer. She then stated, "Sir I have very good news for you. If you buy another Lexmark from our website, we will give you a 20% discount for your inconvenience." So now they are asking me to buy another Lexmark from them, after being told they will not back the one I have, even though it is still inside the warranty period. And after stating, "sorry for your inconvenience" she still refuses to make me a happy consumer and asks me to buy another printer from Lexmark???? I told her she must be kidding. Does this make sense? The way I see it, I still have my receipt from the day I purchased it, and can provide Lexmark proof of purchase, but they are basically telling me to get bent. I politely told the Lexmark service rep, "after both my units breaking due to poor quality, both print heads failing and you not backing your product, with it still under warranty, you are asking me to buy another product from your company?" I asked her if that seemed to make any sense at all to her? She politely blew me off, and said "sorry sir." I also sent in a note to Lexmark customer service via their "contact us" on their website. I have yet to have anyone respond. Sad. Hard to believe a company can fall out of favor so easily and fast. Very sad.

I'm happy with this printer for the most part.The good:1. Impressive speed and print quality. Text looks like it comes from a laser printer, even when produced in draft mode.2. Low maintenance. I print a few hundred pages every year, but I haven't had to clean the cartridges yet.3. Straightforward setup. The printer connected to my wireless network without any problems.4. Convenient automatic document feeder. Some reviewers mentioned issues with the document feeder, but it has worked perfectly for me. I suspect updating the firmware is critical to avoiding any problems here. The feeder allows you to scan lengthy documents easily.5. Rewards program. Lexmark offers incentives for recycling empty cartridges. Through the program, you can get nearly a 30% discount on ink.6. Automatic two-sided printing.7. Energy Star compliance.8. Great customer service and warranty.The bad:1. Print quality for incoming faxes cannot be adjusted.2. There is no way to set defaults for copy or scan options. The printer won't even remember your most recently used settings, so you have to tweak all the options every time you scan or copy if you don't happen to like the factory settings.3. Even if you never print color, the color cartridges will slowly be used up, and you will eventually have to replace them. Lexmark claims that small amounts of color are required to print black (makes no sense to me). Still, with their reward program, a black-and-white page probably costs less than one cent, even if you have to buy color cartridges periodically.4. Every time you plug a USB drive into your computer, their software will display a message asking you whether you want to print photos, regardless of the content of the USB drive. I find this feature annoying, and there doesn't appear to be any way to disable it.5. The printer will constantly bother you about ink cartridges that are low, long before you actually have to replace them.I bought this machine knowing that there was a fair chance the print head would be defective. Sure enough, it stopped working after a few months. However, I didn't mind because the model comes with a five year warranty. I simply called customer service, and Lexmark sent me a new part, which I received two days later.The print head has failed several more times in the two years I have owned this machine. Within the past year, there was also some issue that required replacing the entire printer unit. Each time I had a problem, though, I quickly received a free replacement. The unit I have now has been working just fine for a while.The customer service is impressive. There is almost no waiting, and any problems are resolved quickly and easily. Lexmark will address any hardware problems at no cost to you.My biggest concern in choosing a multifunction inkjet was that it might go bad after a year or so of use. However, with the warranty Lexmark offers, there is no risk of wasting your money on a defective printer, even if you're unlucky and some of the hardware ends up being problematic.I would recommend this device if you work mostly with black and white. The print quality, the customer service, the warranty, and the cost-effectiveness are unmatched. There are several things about this product I don't like, but they have to do with the software or interface. The printer itself is very good. I will stick with Lexmark in the future.

I've had lexmark printers for over 10 years and I have been happy with them. I was very happy with my pro901 printer (the first one I purchased about 3 years ago) until the sensor broke. And then Lexmark replaced the machine. And the next one lasted only a couple of days, and broke again and this time I got a new printhead, usb cable and new color cartridges. (I wasted 8 cartridges with this problem, so I was happy to get at least 4 back from lexmark)It seemed that the ink cartridge and printer sensors were the problem. So, if you have the problem with this printer model contact Lexmark support. They will guide you through the process and also tell you what the different error codes mean.It's fast and efficient service.The pro901 does scanning well, but it is not as good scanner quality as in other lexmark printers. The installation cd is great, easy to install, and it guides you through the installation process step by step. This installation cd also installed lexmark in Microsoft word so it is easy to print black and white or double page prints. This was definitely an improvement from the previous models.I have not tried fax with this printer, and does this feed the fax papers smoothly or do they get stuck.I have not yet have paper jams with this newest printer, but I had a lot of paper jams with my first pro901. It looks like there are some model changes from the older one to this newer one made by Lexmark, for example, the paper feed on top is sturdier, and also the paper tray is a bit different than in my first model. My first pro901 took ages to start, but this starts right away. I don't have the moodiness problems with this second printer like I had with my first pro901. My first 901 was moody: it took a long time to start, then it lost connection with the computer during daytime. I also noticed that this newer installation cd did some different installations than my older one.I guess not all the necessary changes were updated to my first pro901 from lexmark website (software and firmware updates) because this new installation cd works much better with my computer.I like the pricing of the black ink cartridges. I print a lot with color inks, too. I use about 500 pages in 3 days so I do a lot of printing with this printer. I use this printer with thick paper and also with normal copy paper. I have two thicker papers and both work well with this second printer. I have not had any color problems with this second printer. All colors show as expected.My first pro901 made a white stripe in the left side of the page, which was not good. No cleaning or aligning helped with that problem. This second printer has not had the same problem.I don't use the color cartridges now so much when I can choose the quick print and use only black ink. If I don't use that choice then of course my color cartridges are used even if I print just black and they go empty fast. The quick print quality is okay and if you want a darker choice then you can change the color darkness or lightness from the panel in front. I've been able to print (with just black ink) more than 500 pages, sometimes even 750 pages with quick print (with my first 901 printer). So, black print (with quick print option) is saving money. If the printing price / page is less than 1 cent/ page, then you do save a lot of money. The color prints are quite expensive with the current cartridge pricing and the color cartridges don't last very long. I've been able to print 200-350 pages with color cartridges (with my first pro901) but they start saying the cartridge is almost empty quite soon. Of course, it depends on what you print and how much color goes to a one page. I just wonder if the cartridges still have more color and the printer just tells you too soon to change the cartridge...I had some scanning problems with my first printer: it left "stripes" in scanned pictures. Sometimes the pictures looked like they had a halo or sun rays around the image. This new printer has not done the same problem.Also, I'm happy with this second printer because the cover is sturdier. My first printer's cover broke within the first two months. It was just too cheaply/flimsily attached to the printer.Overall, this 901 printer is a good one. Many problems what I had with my first 901 seemed to have been fixed with this newer 901 printer.

UPDATE:After I posted the poor review below, Lexmark contacted me and apologized for my bad experience. They quickly sent me out a BRAND NEW printer, printer head, and replacement XL cartridges, which is exactly what I asked for. I set it up yesterday and it is working PERFECTLY. I was really impressed that they reached out to me on their own motivation and corrected the situation as quickly as they did. I always loved the printer-- it made great-looking copies and the ink cost is so inexpensive-- so I am thrilled to have a working Pinnacle Pro printer once again. I would have given the printer 5 stars had I not experienced problems, but it really is a great printer/scanner/fax and I highly recommend it. Thanks, Lexmark, for turning a bad situation around.ORIGINAL REVIEW:I bought my Lexmark Pinnacle Pro 901 in January of 2011 from Amazon. It was relatively easy but time-consuming to set up (getting the print cartridges properly "seated" took several attempts), I loved the wireless feature, and I found the print quality quite satisfactory. The low cost of the black cartridges was the #1 reason I selected this All-in-One for my small design-build firm; the second was the 5-year warranty.All was good until the scanner failed in December, less than a year after I purchased it. I looked everywhere online for remedies, but couldn't find anything that worked, so I contacted online Help and the technician I spoke with eventually diagnosed scanner failure, and quickly volunteered a replacement unit. "Great!" I thought, "that was easy!"My new printer arrived in the mail about a week later. I unpacked and assembled it. They wanted me to reuse the old printer head and cartridges from my original printer, so I installed those in the new unit, and pack up and returned the old one as requested.Well, I didn't even get 10 pages out of this "new" unit before it failed, with "print cartridge" errors. At that point, I noticed that the "new" printer was clearly refurbished, as it had barely noticeable scratches on the body near the paper feed. Again, I contacted Tech Support, this time on phone, and had a totally frustrating experience with a tech from India with a very heavy accent that made understanding her nearly impossible. This time, they told me they'd send me a new printer head. Again, I was without a printer for a week, until finally it arrived.I installed it and it still wouldn't work. In total frustration, I AGAIN called Tech Support, only to speak with an Indian man who also had a heavy accent and was hard to understand. This time, I insisted they send me a brand new machine, as I could tell that the previous one had been refurbished. I also demanded that they send it priority as at this point I had been without a working printer for nearly 3 weeks, and was relying on my ancient "backup" printer. They acquiesced and agreed to send a new printer pronto.Well, when it arrived, I happily opened it, only to see a big sign stating that "This printer has a 1 year limited warranty." Well, THAT wasn't cool, my all-in-one had a 5 YEAR warranty, which was one of the reasons I chose it! So I packed it right back up and returned it. In the meantime, I decided to try fresh ink cartridges, in the hopes that that might solve the problem. So, I opened and installed almost $60 worth of fresh ink cartridges, only to have the same problem as before.At this point, I am ready to pull my hair out. This whole process has probably taken 10 or 12 hours of my life at this point, and I am ready to throw my Pinnacle Pro 901 out the window of my 3rd floor condo. Actually, I am tempted to go up to the roof and throw it from there. But I'm going to give LExmark one more chance to make it right by either refunding my money for the printer AND for the $60 worth of wasted cartridges, or replacing the same with fresh, new, NOT REFURBISHED equipment. They better do me right cause Honey Badger DON'T CARE!!!!They will either give me a new damn printer & cartridges or I will tell everyone I know what a crappy product and even crappier customer service and technical support they provide, and that their dang 5-year warranty isn't worth the paper it's printed on.

Bought it at OfficeMax. Setup was easy enough. I was attracted by the "low cost per copy" claims. I liked that it has built-in duplexing, at least for letter size (8 1/2 x 11). It's on my wired network (from a wifi box). I have my main work computer connected to it via USB. It's accessible from other computers on the network. I really like being able to scan to PDF. I have not hooked it to the phone line so I don't know if the fax works.Now some of the "challenges": * It will only scan to the USB connected computer. * Can't print duplex except from the USB connected computer. * Can only print duplex automatically on 8 1/2 x 11. It will print on both sides of legal but that requires manual intervention. The printer screen provides a clear and understandable process to help. * The timeout setting when scanning documents to PDF is essentially 2 minutes and not user-settable. Go over the limit and LexMark says "Hey! You're done" and it finishes that PDF. To continue I have to restart the scanning and then later merge the PDF files. This is really a pain with 2 weeks work of receipts from a road trip. Trying to arrange and flatten a bunch of receipts on the platen usually results in a timeout. That means an extra 15 or 20 minutes to merge multiple PDF files (not even taking into account the 8 hours it took to find a free utility that could do that reliably). Thank you Lexmark. Thank you. * Got actual full color for the first 6 months only. No blue now, and yellow comes and goes. * The document feeder doesn't. It does effectively crumple anything I put into it though. * It will only print duplex on 22 lb+ stock. Lighter paper simply doesn't feed through the mechanism properly. Normally I'd say the rolers must have dried out from Colorado air with it's single-digit relative humidity. However this problem started in the first 6 months. * Yesterday it started giving me messages saying "Printhead Error. There is a problem with the print head. Press the help key" * Called Lexmark Technical support. They have the same problem as the PDF scan -- idiotic timeouts. I had navigated down through the help line phone menus. On one question I didn't know exactly which answer to pick so I waited for the phone system to repeat my options. Did it do that? No. Back to the top level "Welcome to Lexmark Technical Support". grrrrrrr.Our previous all-in-one office product, an HP R80, lasted for 8 or 10 years. We only got rid of it because we were moving and trying to reduce our "stuff" footprint. Granted it was only B&W, couldn't auto-duplex, and needed a network-to-parallel printer adapter. But it just kept going and going and going ....--------------------------Update Apr 2013:Ordered a replacement print head from Lexmark ([...]). It went in easy enough. I replaced all the (half-full) ink cartridges with genuine woo-hoo Lexmark ink and now have a fully functional printer ... well, except for the auto-crumple-and-shred document feeder.The lesson for me is: ink jets are unreliable and cheap inkjet cartridges (Sophia Global Remanufactured Ink Cartridge Replacement for Lexmark 100 (2 Black, 1 Cyan, 1 Magenta, 1 Yellow)) are even more so.

PROs:- Prints volumes relatively quickly.- Easy double-sided printing- Having a home photocopier is not only convenient but apparently safer in regards to identity theft. Apparently thieves will take out the memories of scrapped photocopiers to sift through for personal information.- Can manage thick papers, such as 80-100lb cover weight papers. This is nice for both business and things like crafting.CONs:- Finicky. Sometimes it chooses not to print documents. Just because. I send the document to the ancient HP and then it starts printing - what gives.- Intrusive. Lexmark is always asking me to install software. It is just a printer - its job is to print. As far as I can tell it shouldn't need schmancy software updates to print out reports and pictures. I've always refused the update requests and still get it to print 9.95 times out of 10, so they aren't even necessary. It also has a large popup window telling you its progress in printing. This is incredibly annoying, especially when I'm working in Photoshop and have to minimize the window which insists on blocking my layers window and interrupts my workflow. Lexmark...I know what your progress in printing is...I just have to turn my head to see how far the paper is sticking out. It's a completely useless feature to make a piece of basic office equipment seem more relevant and high-tech than it really is.- Color printing developed striations within a month. I cleaned the cartridges and the issues started showing up when it was still new, so I figure this is just a flaw in the machine's design. I don't print photos, so I don't know if this will affect home photo printing. The striations are highly noticeable but not unbearable. Still, I paid good money for a printer that purported to do high quality color prints so...it's a con. (There are some caveats to this - it is most noticeable in large blocks of relatively textureless color, and having really high resolution might mitigate it, although not with the textureless areas.)- Refuses to print address labels. It could and now it can't. It gets the registry wrong or the paper gets stuck and you have to open up the innards and fish out the label sheet. This often ruins and wastes at least half the sheet because if it wouldn't take a new sheet of labels, it definitely won't take a slightly crumpled sheet of labels. Fortunately, my ancient HP has no qualms with either new or slightly crumpled label sheets.- Ink is too expensive. This issue varies depending on the person and their office needs. I need to do a lot of non-photo color printing and also a moderate amount of b&w printing. I like the speed of this machine, but I run through the ink cartridges way, way too fast. What initially attracted me to this machine was the high cost of HP-brand ink and also I was curious about the separate ink cartridge system. I now know that if you are just generally printing a lot of color prints and not specifically favoring one color over the other (like, say, printing letterhead/logos that favor one color over the others), you're going to run through the different colors relatively evenly. There is some wastage, but not enough, in my opinion, to justify a multiplicity of plastic, disposable cartridges. (A lot of people recycle theirs but let's face it, a lot of people don't.) Finding that the cartridge costs were just as onerous as with my ancient HP (and with a machine that was way too temperamental in comparison), I decided to try out ink refills at my local Costco. Except! Although they do offer Lexmark refills, they do not offer it for the type of cartridge that this machine takes. So if you are looking for a machine that will save you on ink costs, a different type of cartridge system probably won't make a difference, but finding a machine that can easily be supplied with refills will.For my money, I'm going back to HP. This is my first and last Lexmark. It's a fine machine for office printing, i.e. just black and white documents (the automatic double-sided printing is really very nice), but beyond that it isn't worth it. 2 stars for occasional convenience and the fact that it is on sale in practically every office store. Print-quality wise, it's hands down beaten by an HP that's going on seven or eight years old.

This is the second Platinum Pro905 I have purchased. HP C310 was my last printer purchased just a few months back. I bought it because of the features and it was a great value, based on the Consumer Reports write-up and was even $100 off purchasing directly from the HP website. First, let me briefly tell you the issues with the HP purchase, then on to my opinion of Lexmark.In a Nutshell:When I bought directly from HP, I expected that support would be top-notch and returning would be easy if there were any issues - wrong on both counts. When you buy from HP Direct, you are really buying from a retailer, and returns are the last thing on HP Support's mind if you have a problem, even from day 1! Their support is the epitome of HORRIBLE, and begins in a country somewhere that English is a second language, and very hard to understand at times. They also follow scripts exclusively, and start with remarks like, "check the power cord," and "make sure the unit is turned on and connected properly," even though you may explain to them ahead of time that you have already done all these things. After you spend a minimum of an hour going through their scripted problem-solving approach, you may get lucky enough to have them agree to send you a replacement. Two problems there - first, you get a refurbished unit; second, you don't get it until they get the first unit returned and in-hand. Comparison: if you bought the same unit from Best Buy, they would exchange the unit - no questions asked - or give you a full refund, for 30 days after your purchase. You may pay more, but it is a serious consideration.Once I had gone through my 3rd printer and got the issue escalated to their premium support (in Canada), things only got worse. I could now speak technically with them about the firmware issues their printer was having - once it went to sleep it never woke up again - but they continued down the replacement path for another try. After the 4th printer showed the same issues (in WIFI), I asked for a refund, and that's where the real fun started. By now, it had been several months since the original purchase, and HP didn't think I should receive a refund, even though it was them who delayed that process in the first place. As a matter of fact, they were very arrogant and casual in their approach to dealing with me at all, and challenged that the defect was authentic, even after I told them it was actually VERY WELL DOCUMENTED on HP's own website. It took an effort from me to begin complaining on their website, that inspired other's with the same issue to complain, to get their customer service people thinking that maybe they should issue a refund. Many people reporting on the site said that they were simply going to settle for unplugging and re-plugging the unit to reset it every time, rather than return the printer. A sad commentary to be sure.Long story short - HP has seen the last of my money forever. I have been a loyal follower of their laptops, printers and scanners for many years, but all that is worthless without decent support to back up their products.On to Lexmark. After I returned the 5th and final HP C310, I found the Lexmark Platinum Pro905 on Amazon and started to do my homework. The feature set was actually better than HP's, although you wouldn't guess that based on HP's advertising of supposedly "exclusive" features on their printer line. The Lexmark was competitively priced, and for the quality grade (business grade), feature set, and build quality, offered much more bang for the buck. Add to that the cost of replacement ink, and buying the Lexmark was worth a shot.I had never considered Lexmark printers before because I always thought they were a step behind in quality and features. I don't know where I got that impression - maybe from past years. Nothing could be further from the truth. I was very pleasantly surprised at the solid build quality, feature set, and easy set-up and operation of this printer. Every single feature worked as advertised, set-up was a snap, and although it took a little time, the software handled the job flawlessly. Every feature advertised by Lexmark met or exceeded expectations, especially the WIFI operation. I have a very wide home and the wireless router is on the lower floor on the opposite end of the house - the Lexmark still gets a good signal and responds quickly from sleep or "power saver" mode quickly. There are many great apps that can be loaded from the Lexmark site directly to the printer OR from your PC, which will automatically update the printer when you have selected and downloaded apps. There is also dual-sided printing, which is faster than most other ink-jets, two paper trays for either quantity or different kinds of paper, and a feed tray for copying or scanning several documents at once.Customer Service is where Lexmark REALLY shines. I had a problem with the print head (Cyan wasn't printing properly). In only a few short minutes, I got hold of a great rep, who

I've probably only printed 2000 pages so far, so I can't speak about the long-term durability but so far this has been a really good printer for its price - with caveats.I've printed a number of half-page color photos and full-page color Google maps and can't complain about the color printing, as low-end laser printers go. Color printing speed has been about right.The duplex has worked fine, but as with many printers, you need to fan the paper and curl it to loosen it up before putting fresh paper in the tray - the instructions tell you so. If you skip this step, you may be asking for jambs. I always use good quality paper and fluff the paper and haven't had any jambs.The envelope printing is a plus. There's slot for sizing and feeding in single envelopes and the printer waits until you press the button and it prints the envelope. My partner figured it out quickly and showed me how to do it.Another good thing is that each color has its own roller and toner cartridge in a row so the paper path is pretty straight when going through the printer and it's super-easy to replace empty toner cartridges - from the side, even easier than most ink-jets I've used.Lexmark has been somewhat known for locking down their cartridges and they prevent refills and other companies can't make cartridges for it - they won't work in the printer - so you have to buy from Lexmark and can't pursue cheaper printing costs. Since I bought my printer in late September 2010, it seems the price of a high-yield black cartridge is creeping upwards. First around $55.00, then around $60.00, and now around $63.00 (all the lowest prices I could find).At $63.00 for a high-yield cartridge of 2500 pages it calculates to about 2.5 cents a page. Not terrible, and better than some other laser printers.However, the cartridge rewards program they offer helps reduce overall costs and by adjusting the menu settings you can lighten up on the toner usage to save money. By using "draft" quality settings, I figure I'm spending less than 2 cents a page on black toner which is pretty good.---Update:Also be sure to turn off the default full-color printing on the "Print Quality" tab in in the Printing Preferences menu by checking the "print in black and white" option. Otherwise it WILL use up expensive color cartridges even when printing black and white text. You'll have to bother with unchecking it each time you want color. Practically all color printers have this option buried in their menus somewhere. My per-page cost calculations are based on this setup for black and white, which is the primary use of MOST printers whether they be color printers or black and white only. I don't use color regularly enough to be able to figure costs for color-only.End Update.---The other caveat is: Never, ever lay this printer on its side, much less turn it over. It is fine when kept in an upright position, and most shipping companies appear to ship and deliver it upright. Some people unpack a heavy box like this by turning it over and sliding the box off the contents from the top. Don't do that with this printerLexmark made a packing error, in my opinion. It appears that they ship this printer already "charged" or "primed" with toner. I think I understand why they did this - to facilitate the easy side loading cartridges - but if the printer is ever laid on it's side during shipping, or worse, upside down, then toner may leak into the mechanics of the printer. This condition makes it possible for toner to get on the inside of the lens where it cannot be cleaned off. An obstruction on the lens means streaky printouts, depending on which of the 4 lenses gets dusted with toner. All other brands of lasers I've handled ship their cartridges sealed and you have to remove sealer strips to get them working.As soon as you get this printer, run the internal printer test (from the printer's control panel) - the "test print " and check page 4 for streaks. If streaks appear, open up the side and pull the rollers out (it's easy, download the cleaning instructions from the support web site). Check for lose toner. You can wipe toner off of the bottom of the laser glass lens with a cloth, but then look at the glass lenses with a flashlight. If there's toner on the other side of the glass, that is the inside of the lens, then you will have the situation I found. There's no sane way to clean out toner that has gone so deep into the printer that it's on the other side of the glass lens - where you can't get to it. Streaks result. I had to take mine back to the store for an exchange and I told the clerk to be sure to keep the new one upright when he delivered it to me. The new one checked out perfect and it has been the quietest, fastest personal laser printer I've had so far.It's really a shame that such a decent, quiet and easy to operate printer can be damaged by bad shipping and packing.I would give it five stars if I could use cheaper third-party toner cartridges in it, and the fact it it m

After reading all of the hype about this printer, I bought one in 2011. Since buying the printer I have been through 2 cartridges and I am currently awaiting a new cartridge ordered from Amazon. This printer requires a bit of finesse. The network drivers are the issue. At least 5 times I have spent over an hour with Lexmark on line and on the phone. This printer comes with lifetime customer support, and let me tell you they are good, seriously good. they can take over your computer, and have everything up and running in no time. Although I have had alot of issues with the network drivers, they have always been able to get me up and running. From changing routers to modems, they have always been able to help.....the biggest issue was that the printer kept on changing IP addresses, meaning it kept getting lost on the network....so I fixed that with a permanent IP address, customer service helped. This was why I had to call twice. The best thing about every issue is that Lexmark customer service fixed the issues and added new software. The problem is the software and not the product. Another issue was scanning to pdf directly from Adobe Acrobat; initially the system would not scan from Acrobat but would allow me to use the scan center software sending it to Acrobat. This is just annoying but a work around. Instead of trying to match everyone elses drivers in all programs, they decided to have one scan center and push everything from their software to other programs. Not a bad idea and it always works. This is a work around and over time I had adapted.The thing I hate most is getting up to push a button every time I scan, painful. I should be able to click and scan but if there are numerous people scanning, this allows them to dictate who and when.....this is a home office product, not a 50 person office product. The other issue that cannot be worked around is the toner and cartridges. I think toner usage is not what is should be especially when you talk about how many pages you should get and no one ever gets the high level of production from any of their cartridges, this appears to be just false advertising----All in all this has been a workhorse for me. I waste alot of ink and paper so maybe I should not complain about toner but it seems to fall short on toner but as far as function, it works and it works well. My experience in computers is not novice and if you think it is plug and play network printer, forget it. Buy an HP for plug and play. I actually like how complex this machine is but I understand that it prints quickly when you have a new toner cartridge and gets slower as the toner runs out. I have to shake the current toner every couple of pages to keep it printing nicely.If you are experienced with networking,know how to find work arounds and learn new ways to use their Scan Center, this thing is a great office companion. The scan to email and scan to program function works flawlessly AFTER the network drivers are working. If you cannot get the network up and running correctly, just keep it plugged in. This will save you hours of pain. It is a love and hate relationship. The comfort of Lexmark service for the life of the product is second to none. This is definitely the best part of the product. It is odd no one mentioned the technical customer support. Obviously. many of the other purchasers should have called them before writing such horrible reviews. I am sure they can help most people get things up and running. All you do is give the control to them and it's all fixed.

At the time of this writing, the printer has generally negative reviews, of which I understand and agree with. When I bought this printer, it actually had good reviews and even good video reviews on YouTube. It was very exciting to get a printer with a display, wireless capabilities and cheap ink!The printer is great in theory, but falls a short of reasonable expectations.The black ink is cheap, but it won't let you print unless all the ink cartridges are full to prevent damage to the printhead. Unfortunately, this means that the cheap ($5) black ink cartridge won't be the only ink you need to purchase, and the color ink is expensive as expected. Even if you take care to avoid printing in color, it happens when you forget to adjust the print settings, when you forget to select B&W copy instead of just copy, when it is aligns or cleans the cartridges, etc.Technology flies forward, and sometimes some of our older electronics feel slow. This printer is relatively slow, especially to start up, even from just sleep mode. It doesn't operate quickly even when it is on, but with a little patience, no big deal but worth noting.It doesn't always play nice with the different computers in the house. I have an XP, Vista, 7 and 8 machines, but with a little bit of time, you can get it to work. Also, it appears that there have been firmware updates so look to make sure your printer is up-to-date.The scanner jams sometimes when pulling from the auto feeder tray. That top part eventually broke, with minimal use, thereby making all scans from that point on blurry somehow. The hinges are made of thin and small plastic so it can break very easily. I removed the hinge and the feeder works again, but now be extra careful since it doesn't have 1 of the 2 hinges.For the price I paid I expected a better product. There are other printers which that are much more durable, and ultimately, even with more expensive ink, have a lower cost of ownership. Actually, for the use this printer gave, IT HAS THE HIGHEST COST OF OWNERSHIP out of all the printers I have used.This model has been replaced with a newer one, which I have had the benefit of using at work. It is much faster, and more solid, I have reservations about recommending it because this older model was a poor performer. If you're in the market for a new printer, stay away from this one given that even within Lexmark there are better options.Thanks for taking the time to read my review, I hope it helps.

EXPENSIVE ink!Great printer - one of the fastest, but if you are, like me, coming from a printer that allowed you to refill for pennies (like older Lexmark Z600), consider this:-This printer (and in general all new Lexmark Printers) comes with NON-REFILLABLE cartridges (Lexmark's "Return Cartridge Program" cartridges)-The "Return Cartridge Program" is advertised as "giving you about $5 discount upfront when buying a cartridge anywhere" and "saving the environment". (or should i say the refillable cartridges cost about $5 more)The "Return Cartridge Program" cartridges contain a chip that cannot be reset.The chip does 2 things:1. It has encrypted communication with the printer, so that you can't buy another (cheaper brand or generic) cartridge.2. The chip calculates the ink volume used with a "certain probability", which is under 100% accurate, so you will most likely have ink left when it decides it's empty.When the chip deems your cartridge as "empty", it will deactivate it and you're supposed to send it back to "Lexmark" (it's free to send it back to Lexmark). You get nothing in return, except the Lexmark promise that "this saves the environment", and that "you paid $5 less for this type of cartridge when you first bought it"-The printer has 4 cartridges: 1 black and 3 color.So you bought this printer, and ran out of ink, what are your choices:The Lexmark 200 cartridges offer you about 650 printed pages.1. The Lexmark 200 cartridges, are "Return Ink Program" (we should just call them "impossible to refill"), and will set you back around $28 each. Found almost everywhere locally.2. The 200A are supposed to exist... yet i can't even find them even online. They are supposed to be the "non - return program", that you can refill.The 200XL series boats 2500/1600 color printed pages.-The 200XL cartridges are the "Return Ink Program" ones, that are impossible to refill.-The 200XLA cartridges are what you want to buy, in order to refill them. Problem is - you cannot get them for under $36 ea online...and to top it all off, they are usually not available at your local retailers. You can't just go out and buy one, when you actually need it.So IF YOU WANT TO REFILL, you're looking at about $140 you will need to spend extra to buy the 200XLA cartridges. From there on, you can refill those with cheaper ink.As a comparison (of cheap printing, not as quality), i've been running a Lexmark z600 for many years and refilled the cartridges probably more than 50 times each over the years, with a simple seringe, and bulk ink from ebay (i actually bought the cheapest possible ink, and it worked fine, and cost me like $30 for those huge bottles.. so that's how much my ink has cost me for tens of thousands of pages printed)