Отзывы о Робот-пылесос Neato Botvac D5 Connected

The machine is the best also the email support
But the online help is something else

I have to babysit the vacuum because it keeps getting stuck.

This is an amazing product. Will work on 2 floors

Occasionally it gets lost, but it's pretty much a workhorse in the house.

I actually compared this unit to a Samsung and a Hoover unit. According to my wife and kids the neato did a much better job. I will be sending the other units back.

Bought it for 2 days still cannot pair with mobile app. Pairing process is complicated and frustrating. When pairing, app just hangs. Never got it working.

Suction power=bad
Battery life=bad

Good robot vacuum - makes me happy to wake up to a clean home every morning!

this is a great machine dont have to vacuum every second now

It’s smart, it’s efficient, it maintains dust and dog hair build up and it’s like having your own cleaner that does what it’s told.

Don’t buy!!!
Broken down just over a year, basically you are paying 2dollars a day for using it, extremely not worth

Répond parfaitement aux attentes ! En fait autant qu’un roomba mais moins cher.

Works great. Cleans extraordinarily well.

Perfect

outdated navigation system

Awesome!

Good robot, works very well.

Nuff said!!!

works well, a bit noise

DO NOT BUY this product or brand. When it works, it is awesome. However, it broke down and you are left hanging dry. We got the vacuum on Jan 10 and it is already broken! When it works it was awesome but I'd expect a $600 vacuum to be more reliable than just 3 1/2 months service! So disappointed and their customer service is horrible. I have to keep chasing on email and called them multiple times to get a return shipping label. They will not send me a replacement unit until they receive the faulty unit. However, it has been 2 weeks now and I am still working on getting the label from the Neato support.

Dissapointing product. The cleaning seems to be adequate but the charging base design is so poor that the vaccumm is seldom able to place itself on the base. Which makes the vaccuum lose it’s charge throughout the night because it keeps wants to reposition on the base but isn’t Able to get adequate positionning and then you spend your day playing with it in hopes it has enough battery to clean your house. You then realize you should of vaccuumed your house yourself. I reached out to customer service via they’re website and no answer after 48h. For a 700$ product you would think they would care more. Returning.

 3 Year Update: Robot dead. Replaced battery, hard reset, just plain dead. No help from the internet except tons of people with the same problem: blue and green lights flashing, unresponsive dead robot and it cannot connect to the internet. Seems too early to die so downrated to 2-stars. No more tech support "due to the global impact of covid-19." Game over.

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2 Year Update: While the app has evolved a lot in the positive, the algoritmic updates to the robot have seriously worsened. The latest update is really bad, the robot consistenly gets stuck on nothing but backing itself up to a long flat wall. There are also more reduntant patterns that hit many areas many times, and other areas not at all. It seems the company has made serious hiring mistakes, manifesting in serious programing incompetence. The robot used to work PERFECTLY, now it gets stuck in several places 100% of the time and can't complete a floorplan. I'm pretty angry about the software "upgrade" incompentence.

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1.5 Year Update: Best purchase ever.

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4 Month Update: I love this robot!! No issues. My routine has evolved a little... before I run the vac, I wipe down all my kitchen and table surfaces right onto the floor. Neato sweeps it all clean. Just great!
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I am so impressed by this robot! After my first, highly rated vacuum robot (Eufy 11) ended in frustration and dissappointment, I wondered if any of them really worked. Well thank goodness, they do.

The important thing to realize when buying a vac bot, and it is not admitted by the manufacturers, is that there are two basic types of vac bots:

1. Random path, unknown position
2. Calculated path, known position

Type 1 means the bot has no way to know where it is, it uses a random pattern until the battery is about 15% capacity, then it turns off suction to save power and adopts a more linear pattern to attempt to accidentally find its base before dying. Surprisingly, this can work pretty well in a small space, where the machine is bound to colide with its base after a few minutes of blind wandering. But, if your floor plan is larger than around 700 to 1000 sq feet, chances of docking successfully fall off sharply. At around 2000 sq ft, you'll have to get very lucky to dock before the bot dies. The blind luck method can be improved by buying multiple docks, if sold separately (not for Eufy). These bots have no cleaning area knowledge, so they will only clean all floor areas through many uses in a game of chance.

Type 2 bots are for homes where blind luck is unlikely to work reliably, if at all. These bots have some method of determining position and are able to truly "navigate" back to their charging base when low on battery. Additionally, they may plan and adopt a vacuuming pattern for thoroughness and efficiency.

Just as my Eufy 11 experience showed me the frustrations of Type 1 bots (= under $350 or so), my Neato showed my the joys of a perfectly executed Type 2 bot.

I'm amazed at the meticilous detail and methodical patterns this Neato vac traces as it attacks every few square inches of my VERY complex floorspace.

Plus, Neato easily rides over surface transitions and through obstacle courses that beached Eufy 11 everytime.

For one thing, Neato can back up. Backing up seems to be off limits to a random bot, because it has no idea where it is and could fall down stairs, etc. Neato also raises its wheels to climb onto thick rugs or to free itself from dragging loose objects and cords. It's fun to watch and extremely effective!

Neato will still get stuck on a thin sock, or shoes with lose laces etc. If you wouldnt roll over it with a full size vacuum roller brush, then Neato will probably suck it into the roller too. On a great note, the roller pops right out for easy cleaning and the design keeps all hair, thread, and other entanglements within the removable brushes, the base machine is not susceptible to tangling. Great design!

In a nut shell, this bot is about 2x more money, but it works beautifully. The Type 1s bots are not cheaper alternatives for multiroom use because blind luck is not a viable docking/charging strategy. So you can't really consider Type 1 bots to be price competion for Neato, because they will never recharge reliably in multiroom settings, nor clean your entire floorplan. Ever. Neato will work everywhere Type 1s work, but Type 1s will not work everywhere Neato will work.

Another great thing about Neato is the full length frontal brush. That means every bit of the carpet gets both brushed and vacuumed. And one thing I didn't expect was how beautiful my hardwood floors would be polished by Neato. Cheaper bots have a few inch brush, so not only is their path random, but also less than 50% effective because the brush is less than half the width of the unit.

If the high cost of a quality working vac bot is worth it to you depends on your situation, but at least the Neato provides a terrific solution for larger or complex homes.

The only downside of this model is the dust bin is not very large, but it is larger than most vac bots. All models need emptying after every 90 mins or so.

Not recommend gets stuck everywhere

Updated Review: here we are more than 2 years later. I now own the Neato Botvac D5 and the a Neato Botvac D7! We replaced the Roomba that had been banished to the basement because we tired of going around trying to find it (it was always getting stuck or couldn’t find/,make it back to its base). We love our Botvacs so much! We even purchased the Botvac D7 for our son as a housewarming gift! He loves his too! His floors are all wood with two large (thick) area rugs and it has no problems navigating the different surfaces and patterns. I can’t say enough wonderful praises about the Neato Botvac! On another note, Roomba recently launched a new commercial that shows the stand sucking up the dirt out of the vacuum. Really? Is it that difficult to lift the lid and dump the debris and simply set it back on the Botvac? SMH🤦🏼‍♀️ I might be considered lazy because I have a robot that vacuums my house, but who would vacuum their house every other day? I wouldn’t, but my robots will! They will even do it while I am snuggly in bed asleep saving me tons of time to do all of life’s other wonderful things! Hands down, Neato is still in the lead when it comes to robotics!!!

Original review: Okay. This might be lengthy but our Neato D5 Connected has earned the praise. Like others, we too have the best Roomba. But it was banished to the basement because it can't handle carpets with any black in the pattern. I have several very expensive carpets from 12' x17' and smaller sizes but they all have black in the pattern so Roomba gets confused and thinks it's a cliff then swirls around helplessly trying to turn around until the battery wears out!
Now let's talk about the Neato Botvac D5 Connected. This vacuum does it all! Black patterns in the carpet are no match for the Neato! Our first floor is quite large so more than one run was necessary. But she goes right back to where she left off when the battery is charged up. We love be he way she glides over the carpets in a methodical way (unlike the Roomba) and gets up everything off the floor. We have three Great Danes and there is no trace of them in the house when my Neato Botvac is finished! She runs in the dark with no problem at all! We have a very large open floor plan and I was concerned the Botvac wouldn't get all areas cleaned. But she did! It's also quite amazing for it to know how to lower herself to go under my sofas! She shrinks down if she is too tall! We have a large round table with six chairs. How she managed to maneuver around the pedestal and chairs amazed us! She can even lift herself to get out of a jamb! (Not the Roomba. Even in the basement we have to go hunt and find the Roomba because it always gets lost and stuck.) I also have to mention when she goes back to her base to charge she literally backs her back side in and wiggles until properly connected! Too funny!