Робот-пылесос Neato Botvac D5 Connected — 1289 отзывов, плюсы и минусы

1289 отзывов пользователей о Neato Botvac D5 Connected

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Bertrand Laplante

31.12.2020

8/10

Оценка пользователя

Хорошо

La D7 est fantastique ! Elle est aussi efficace que ce que à quoi je m'attendais. Elle fait le travail sur toutes les surfaces à l'exception des tapis à poil de long bien évidemment. Seul point négatif, nous la trouvons assez bruyante, c'est la raison que je lui ai mis un 4, mais ce serait plus un 4 1/2.
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Guillaume Gagnon

31.12.2020

2/10

Оценка пользователя

Ужасно

used every two days, great cleaning, easly maintained. however, stop working after 2 months. Better have listen to the wife and hired a maid. usage régulier domestiques aux 2 jours, excellent fonctionnent. facile a nettoyer. à cesser de fonctionner après 2 mois. J'aurais du écouter ma femme et engager une femme de ménage.

A moins d'un exellent service après vente. je ne recommande pas l'achat.
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paul h.

31.12.2020

2/10

Оценка пользователя

Ужасно

This robot sucks, in both ways. After one year this expensive piece of plastic failed and wont connect to wifi, or even charge. Replaced battery, wasn't the problem. Luckily bought the extended warranty so got a portion of my money back. It appears this company isnt even curious in trying to figure out why their robots fail so many people.
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Tyler Sattler

31.12.2020

10/10

Оценка пользователя

Великолепно

Other than the occasional glitch with the app (doesn't always send me a notification that the vacuum has finished it's cycle), we live our robot vacuum. It does a great job, it's very intelligent in its analysis of room dimensions and vacuum execution, and is able to climb quite large transitions. Would buy again!
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Amazon Customer

31.12.2020

10/10

Оценка пользователя

Великолепно

It's been a ;earning experience for both the Bot and myself . The bot has been mapping and becoming more efficient . I have been learning where to put GO - NO GO lines to keep him out of areas he may get stuck . Over all pleased with the cleaning job it does .
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Muskoka

31.12.2020

4/10

Оценка пользователя

Ужасно

The neato hardly ever works with our wifi. It’s now at the point that the only way to actually to get it to run is to press the button manually on the neato.
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Sarah Kotri

31.12.2020

8/10

Оценка пользователя

Хорошо

Very good little vacuum, find it to be noisy though. Takes 2 hours to clean our main floor as well, which I was surprised about- especially with the noise. Finds its docking station, picks up a lot more fine dirt than I thought. So overall a good purchase.
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Anthony Stallone

31.12.2020

10/10

Оценка пользователя

Великолепно

Love the app showing what it cleaned, how much and how long it took. Floor plan creation is genius. Good suction, D shape is perfect. Easy to clean. Don’t use with extra thin carpets and avoid large transitions in flooring.
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Alejandro

31.12.2020

10/10

Оценка пользователя

Великолепно

Mi perro tira muchísimo pelo. La Neato funciona de maravilla. El servicio de soporte técnico a través del chat en la página de internet es excelente.
La app no sirve en México.
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M

31.12.2020

10/10

Оценка пользователя

Великолепно

Love it! I have previously had the economic versions of robot vacuums but I now see the massive difference in the more expensive versions. It has no problem with the rug and floor transitions which my previous ones did. Also arrived faster than expected.
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Rory

31.12.2020

10/10

Оценка пользователя

Великолепно

LOVE THESE THINGS. We have 4 of them. 1 for each level. Have two dogs, and cannot tell as each vacuum does its job daily. Would not be without them
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Oriana

31.12.2020

10/10

Оценка пользователя

Великолепно

We have Dyson animal vacuums and a roomba, and this is still the best vacuum in the whole house.
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Paul A.L.

31.12.2020

10/10

Оценка пользователя

Великолепно

This vacuum really delivers. Just prep the area (remove cords or/or use magnetic border marker) activate the bot, sit back and relax. The app will tell you when done.
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GLew

31.12.2020

10/10

Оценка пользователя

Великолепно

We love our Neato! His name is Toni and he does an awesome job! Took us a bit to figure out how to connect him to wifi but once we did we have had no problems at all!
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Alex Cankul

31.12.2020

10/10

Оценка пользователя

Великолепно

It was a little problematic at first, then we did all the software updates (now running 4.4.0) and it runs like a charm! The "no-go lines" feature is amazing. Easily cleans 600Sq Ft in a single charge.
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Stewart Berge

31.12.2020

2/10

Оценка пользователя

Ужасно

Product didn’t connect to our network. Hours spent on trying to accomplish this through tech support web help sites etc. Never could get it to connect to network. Boxed it up and sent it back.
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bradley mcdonald

31.12.2020

10/10

Оценка пользователя

Великолепно

The machine is the best also the email support
But the online help is something else
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Grace

31.12.2020

6/10

Оценка пользователя

Плохо

I have to babysit the vacuum because it keeps getting stuck.
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Baba

31.12.2020

10/10

Оценка пользователя

Великолепно

This is an amazing product. Will work on 2 floors
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Rachel Levine

31.12.2020

10/10

Оценка пользователя

Великолепно

Occasionally it gets lost, but it's pretty much a workhorse in the house.
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Anonymous

31.12.2020

10/10

Оценка пользователя

Великолепно

I actually compared this unit to a Samsung and a Hoover unit. According to my wife and kids the neato did a much better job. I will be sending the other units back.
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Kevin

31.12.2020

2/10

Оценка пользователя

Ужасно

Bought it for 2 days still cannot pair with mobile app. Pairing process is complicated and frustrating. When pairing, app just hangs. Never got it working.
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oscar

31.12.2020

2/10

Оценка пользователя

Ужасно

Suction power=bad
Battery life=bad
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Hanna T.

31.12.2020

8/10

Оценка пользователя

Хорошо

Good robot vacuum - makes me happy to wake up to a clean home every morning!
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rita Sutherland

31.12.2020

10/10

Оценка пользователя

Великолепно

this is a great machine dont have to vacuum every second now
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Joe Aglialoro

31.12.2020

10/10

Оценка пользователя

Великолепно

It’s smart, it’s efficient, it maintains dust and dog hair build up and it’s like having your own cleaner that does what it’s told.
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Amazon Customer

31.12.2020

2/10

Оценка пользователя

Ужасно

Don’t buy!!!
Broken down just over a year, basically you are paying 2dollars a day for using it, extremely not worth
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Amazon Customer

31.12.2020

10/10

Оценка пользователя

Великолепно

Répond parfaitement aux attentes ! En fait autant qu’un roomba mais moins cher.
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George

31.12.2020

10/10

Оценка пользователя

Великолепно

Works great. Cleans extraordinarily well.
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Kimberley

31.12.2020

10/10

Оценка пользователя

Великолепно

Perfect
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aniouchka sioui

31.12.2020

2/10

Оценка пользователя

Ужасно

outdated navigation system
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zac staff

31.12.2020

10/10

Оценка пользователя

Великолепно

Awesome!
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Lei

31.12.2020

10/10

Оценка пользователя

Великолепно

Good robot, works very well.
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el peddler

31.12.2020

10/10

Оценка пользователя

Великолепно

Nuff said!!!
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juliato

31.12.2020

8/10

Оценка пользователя

Хорошо

works well, a bit noise
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Patrick

31.12.2020

2/10

Оценка пользователя

Ужасно

DO NOT BUY this product or brand. When it works, it is awesome. However, it broke down and you are left hanging dry. We got the vacuum on Jan 10 and it is already broken! When it works it was awesome but I'd expect a $600 vacuum to be more reliable than just 3 1/2 months service! So disappointed and their customer service is horrible. I have to keep chasing on email and called them multiple times to get a return shipping label. They will not send me a replacement unit until they receive the faulty unit. However, it has been 2 weeks now and I am still working on getting the label from the Neato support.
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Vitaly gantman

31.12.2020

2/10

Оценка пользователя

Ужасно

Dissapointing product. The cleaning seems to be adequate but the charging base design is so poor that the vaccumm is seldom able to place itself on the base. Which makes the vaccuum lose it’s charge throughout the night because it keeps wants to reposition on the base but isn’t Able to get adequate positionning and then you spend your day playing with it in hopes it has enough battery to clean your house. You then realize you should of vaccuumed your house yourself. I reached out to customer service via they’re website and no answer after 48h. For a 700$ product you would think they would care more. Returning.
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Z8

31.12.2020

4/10

Оценка пользователя

Ужасно

 3 Year Update: Robot dead. Replaced battery, hard reset, just plain dead. No help from the internet except tons of people with the same problem: blue and green lights flashing, unresponsive dead robot and it cannot connect to the internet. Seems too early to die so downrated to 2-stars. No more tech support "due to the global impact of covid-19." Game over.

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2 Year Update: While the app has evolved a lot in the positive, the algoritmic updates to the robot have seriously worsened. The latest update is really bad, the robot consistenly gets stuck on nothing but backing itself up to a long flat wall. There are also more reduntant patterns that hit many areas many times, and other areas not at all. It seems the company has made serious hiring mistakes, manifesting in serious programing incompetence. The robot used to work PERFECTLY, now it gets stuck in several places 100% of the time and can't complete a floorplan. I'm pretty angry about the software "upgrade" incompentence.

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1.5 Year Update: Best purchase ever.

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4 Month Update: I love this robot!! No issues. My routine has evolved a little... before I run the vac, I wipe down all my kitchen and table surfaces right onto the floor. Neato sweeps it all clean. Just great!
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I am so impressed by this robot! After my first, highly rated vacuum robot (Eufy 11) ended in frustration and dissappointment, I wondered if any of them really worked. Well thank goodness, they do.

The important thing to realize when buying a vac bot, and it is not admitted by the manufacturers, is that there are two basic types of vac bots:

1. Random path, unknown position
2. Calculated path, known position

Type 1 means the bot has no way to know where it is, it uses a random pattern until the battery is about 15% capacity, then it turns off suction to save power and adopts a more linear pattern to attempt to accidentally find its base before dying. Surprisingly, this can work pretty well in a small space, where the machine is bound to colide with its base after a few minutes of blind wandering. But, if your floor plan is larger than around 700 to 1000 sq feet, chances of docking successfully fall off sharply. At around 2000 sq ft, you'll have to get very lucky to dock before the bot dies. The blind luck method can be improved by buying multiple docks, if sold separately (not for Eufy). These bots have no cleaning area knowledge, so they will only clean all floor areas through many uses in a game of chance.

Type 2 bots are for homes where blind luck is unlikely to work reliably, if at all. These bots have some method of determining position and are able to truly "navigate" back to their charging base when low on battery. Additionally, they may plan and adopt a vacuuming pattern for thoroughness and efficiency.

Just as my Eufy 11 experience showed me the frustrations of Type 1 bots (= under $350 or so), my Neato showed my the joys of a perfectly executed Type 2 bot.

I'm amazed at the meticilous detail and methodical patterns this Neato vac traces as it attacks every few square inches of my VERY complex floorspace.

Plus, Neato easily rides over surface transitions and through obstacle courses that beached Eufy 11 everytime.

For one thing, Neato can back up. Backing up seems to be off limits to a random bot, because it has no idea where it is and could fall down stairs, etc. Neato also raises its wheels to climb onto thick rugs or to free itself from dragging loose objects and cords. It's fun to watch and extremely effective!

Neato will still get stuck on a thin sock, or shoes with lose laces etc. If you wouldnt roll over it with a full size vacuum roller brush, then Neato will probably suck it into the roller too. On a great note, the roller pops right out for easy cleaning and the design keeps all hair, thread, and other entanglements within the removable brushes, the base machine is not susceptible to tangling. Great design!

In a nut shell, this bot is about 2x more money, but it works beautifully. The Type 1s bots are not cheaper alternatives for multiroom use because blind luck is not a viable docking/charging strategy. So you can't really consider Type 1 bots to be price competion for Neato, because they will never recharge reliably in multiroom settings, nor clean your entire floorplan. Ever. Neato will work everywhere Type 1s work, but Type 1s will not work everywhere Neato will work.

Another great thing about Neato is the full length frontal brush. That means every bit of the carpet gets both brushed and vacuumed. And one thing I didn't expect was how beautiful my hardwood floors would be polished by Neato. Cheaper bots have a few inch brush, so not only is their path random, but also less than 50% effective because the brush is less than half the width of the unit.

If the high cost of a quality working vac bot is worth it to you depends on your situation, but at least the Neato provides a terrific solution for larger or complex homes.

The only downside of this model is the dust bin is not very large, but it is larger than most vac bots. All models need emptying after every 90 mins or so.
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Jamie lozecki

31.12.2020

2/10

Оценка пользователя

Ужасно

Not recommend gets stuck everywhere
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Miks

31.12.2020

10/10

Оценка пользователя

Великолепно

Updated Review: here we are more than 2 years later. I now own the Neato Botvac D5 and the a Neato Botvac D7! We replaced the Roomba that had been banished to the basement because we tired of going around trying to find it (it was always getting stuck or couldn’t find/,make it back to its base). We love our Botvacs so much! We even purchased the Botvac D7 for our son as a housewarming gift! He loves his too! His floors are all wood with two large (thick) area rugs and it has no problems navigating the different surfaces and patterns. I can’t say enough wonderful praises about the Neato Botvac! On another note, Roomba recently launched a new commercial that shows the stand sucking up the dirt out of the vacuum. Really? Is it that difficult to lift the lid and dump the debris and simply set it back on the Botvac? SMH🤦🏼‍♀️ I might be considered lazy because I have a robot that vacuums my house, but who would vacuum their house every other day? I wouldn’t, but my robots will! They will even do it while I am snuggly in bed asleep saving me tons of time to do all of life’s other wonderful things! Hands down, Neato is still in the lead when it comes to robotics!!!

Original review: Okay. This might be lengthy but our Neato D5 Connected has earned the praise. Like others, we too have the best Roomba. But it was banished to the basement because it can't handle carpets with any black in the pattern. I have several very expensive carpets from 12' x17' and smaller sizes but they all have black in the pattern so Roomba gets confused and thinks it's a cliff then swirls around helplessly trying to turn around until the battery wears out!
Now let's talk about the Neato Botvac D5 Connected. This vacuum does it all! Black patterns in the carpet are no match for the Neato! Our first floor is quite large so more than one run was necessary. But she goes right back to where she left off when the battery is charged up. We love be he way she glides over the carpets in a methodical way (unlike the Roomba) and gets up everything off the floor. We have three Great Danes and there is no trace of them in the house when my Neato Botvac is finished! She runs in the dark with no problem at all! We have a very large open floor plan and I was concerned the Botvac wouldn't get all areas cleaned. But she did! It's also quite amazing for it to know how to lower herself to go under my sofas! She shrinks down if she is too tall! We have a large round table with six chairs. How she managed to maneuver around the pedestal and chairs amazed us! She can even lift herself to get out of a jamb! (Not the Roomba. Even in the basement we have to go hunt and find the Roomba because it always gets lost and stuck.) I also have to mention when she goes back to her base to charge she literally backs her back side in and wiggles until properly connected! Too funny!
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Canadian customer

31.12.2020

2/10

Оценка пользователя

Ужасно

Constantly have to go through device setup in its local hotspot to reconnect it to my wifi network. Devices further away stay connected. Nothing else has an issue.

I'm not convinced this is a product worth 300 let alone twice that.

I'll give it one more shot then I'm returning it.

Also the website isnt as clear as it could be. Not all connected devices have the "coverage map" feature. Only the connected version without a D designation.
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beinghelpul

31.12.2020

2/10

Оценка пользователя

Ужасно

I waited several months before writing this. We have had several issues with our D5. The unit becomes "offline" all the time and requires a reboot to see in the app. Extremely frustrating since it does continue to run on a schedule so if it gets stuck in our house we can't even use the find me feature anymore or even see a notification that it is stuck.

The old XV21 series used to have an issue occasionally where just before it would move it would throw an error. It required pushing the unit to get the motor moving. Surprisingly I had the same issue with this D5 yesterday. It would start to clean then stop just before moving, turn the suction motor off then do it again. When I watched it I recognized it was the same sort of problem the XV21 had.

In fairness it does work overall better than our old XV21 but I'm not sure I would buy this again with all of the other options available.

**edit 1-26-2018

We had to get the unit replaced, it took several weeks to get a replacement. The unit would not start cleaning and just throw an error. The new one still is generally just flaky. The app only alerts half the time when the unit is stuck. Several times now if it gets stuck it may throw the "please put me on the floor" message and it cannot be cleared. The unit has to be rebooted and cleaning restarted from scratch. Today it swept half the house, charged, and didn't continue to clean. The app still disconnects from the unit requiring a reboot. At this point we are really disappointed with this purchase and can't recommend it at all.
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Koytch

31.12.2020

10/10

Оценка пользователя

Великолепно

I have to agree with many others here, the new Neato D5 is a winner! This is the first robot vacuum system we ever owned, so did a lot of research and talking to others that owned competitive brands. We chose Neato since others mentioned their brand was round, so had a problem getting into corners and doing a good job. Neato is a D shape, so has corners that fit to clean. Others mentioned their brand would either go randomly across the rooms, or miss areas 5 inches away, and never come back to get them. Neato has NOT missed one spot yet for us.

We attribute the great cleaning coverage of the Neato D5 to the excellent programming and laser mapping this unit has. Though you can't see the laser, you can see the unit sitting and turning to map out the room and area. Plus, it remembers the areas that it traveled, such that when it comes by them again, it will automatically turn to do an overlap. It maneuvers itself graciously around table legs and chairs. It goes under our dining room set of many chairs and legs and manages to get around all of them, and it knows that they are there. If the laser doesn't pick it up, the very sensitive edges on the unit will very lightly touch the object, then remember it's there, and go around it.

As an example, we forgot about a tall thin ceramic vase we had sitting on the floor. A slight bump would knock it over. We saw the Neato coming toward it, and thought that's it, it's going to fall over. But NO, the Neato slowed down coming up to it, gave it a very gentle touch, and went in a circle around it. We were now very impressed and didn't worry after that. We also have a solid heavy square edged stainless steel table bottom, between 1/2" to 3/4" thick. It stopped when it came to that and couldn't go forward to get over it. Did that stop it? NO! It tried a couple times, realized it couldn't go forward, backed up, turned to an angle, then lifted it's one wheel taller, and went right up on it and continued to clean.

Speaking of wheels, there are two main drive ones on the Neato. On bare floor, the unit sits low to the floor, but when it comes to bumps, rugs, edging, etc, it moves one wheel or the other, or both, to a different height, then keeps on going. We thought for sure the unit was going to get itself stuck a few times from the situations that it got into, but, no again. The unit figures out how to get out of a jam. We watched it get into tight spaces like a maze, and sure enough, it's smart enough to figure how to get itself back out. Though there's a Find Me icon in the App on the smart phone, we haven't had to use it. It just kind of takes care of itself. We don't worry about it.

The App that you can load on your smart phone lets you set schedules, start and stop it, provides you with cleaning statistics, tech data, battery power, etc. We found the unit battery will at least go two hours, and if it hasn't finished cleaning (depending on size of the area), it will shut of it's vacuum, and find it's way back to it's base to charge. Never bumps into anything on the way either, it knows where it needs to go. As mentioned by another reviewer, it will go up to the base going forward, slow down, turn itself around, then slowly wiggle backwards to ensure it makes a good contact. It will then charge, and when done, leave again and go right back to the exact spot it left off to finish cleaning. The App provides status of everything going on if you want to know.

Since we have pets, if the vacuum filled up and needed emptied, that's not a problem either. You can tell it to remind you to clean bin at an interval you choose, or, if you forget, and the unit bin gets too full, or even if the brush gets tangled or needs cleaned, it will stop and signal you, and even send you a message from the App to let you know. If you want to clean just one room, all you do is sit it in the room, press Start, and close the door. When it's done, it returns itself to the exact spot you placed it and shuts itself off. If you have an area with no door, or a section where you don't want it to "cross that line", Neato provides a magnetic strip you can lay across that section, and the unit will not cross it.

Sorry for the ramble, but you can tell we're impressed with the Neato D5, and are very glad we chose this brand over any other manufacturer. We haven't found anyone else that has a unit that can do the same. Instead, they tell us what theirs can't do. So are we pleased, definitely Yes!
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JFG

31.12.2020

2/10

Оценка пользователя

Ужасно

I also have the D80 botvac and I wanted to get another unit with more features. I have always been pleased with the software on the D80 and I love the features of the D5. I think you get what you pay for in this category and the quality of the laser mapping and cleaning patterns work much better than cheaper units I have tried. Plus I love the map feature so I get to see where the vac cleaned. I highly recommend this unit.

UPDATE: I am on the second one and still no luck. The first one I had failed after just 4 cleaning cycles. I think it was a laser issue but you don't get troubleshooting codes any more. I returned the 1st one and received the second unit. I was excited and after I pressed start the vac pulled away from the charger and then wouldn't run and required a reboot. I did the reboot and it finally did run but failed to finish a cleaning cycle and will never find the base. It also does not clean the full room anymore, it does a partial room and then just stops and I have it set to clean the whole house not the spot cleaning mode.

Its been 3 days and no customer service return notice so I think this one is just going back again. I am going to try a third vac but after that I am done with this model. For the high price tag you would think they would have a better quality unit.

Update 2: A week and no customer service so I am just returning the unit and based upon other 1 star reviews will not spend the money on this vacuum again.
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April20170

31.12.2020

8/10

Оценка пользователя

Хорошо

This review for the Neato Botvac connected. I spent hours reading reviews all over the net, and decided to go with this one.
I have this bot for about 6 months, and love it, however, all reviews did not spend enough time to rate the reliability. Of this 6 months,
I’ve gone thru 3 combo brushes at $40 a pop 
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LemurTech

31.12.2020

6/10

Оценка пользователя

Плохо

This is an updated/revised review after 2 years. I'll address some of the comments that have appeared since my original review.

We've had our original D5 Connected for 2 years now. We schedule it to run every weekday to sweep up the main living floor of our house (about 1500 sq. feet), which is about 1/2 medium carpet and 1/2 hardwood floors. We have 3 indoor cats and a couple litter boxes in one room, where litter tends to get tracked onto the floor. We were so happy with our robot that we bought an identical one about a year later, to clean the other floor of our home.

We are quite happy with the way the Botvac cleans methodically, working one room before proceeding to the next, and the how well it cleans. It is surprisingly quiet (for a vacuum cleaner). It does take some trial and error and new habits to leave your house each morning in such a state that the Botvac won't get stuck on a pile of cables or dirty laundry or a floppy bathmat. We are still not experts in this, because 1 out of 5 cleans still sees the Botvac getting stuck somewhere and crying for help. Because it is wifi-enabled, it sends a notification to our phones--but of course we can't actually do anything about it until we get home.

The D5 can't clean that entire 1500-square-foot floor without recharging once. It gets about 3/4 done, but then has to go back to its docking station for an hour or so before getting back to work. It does a great job of cleaning, overall. It's so-so about cleaning around the cat litter boxes, but that's somewhat of an obstacle course in there, so I'm not disappointed on that account. It's great to come home to a clean floor--which is something of an obsession with my wife. She's named the Botvac "Onet" after a cat she had as a child. Cute.

Since my original review, the software has been updated several times. You can now interrupt a cleaning cycle from your app, and tell the Botvac to return to its charging base. You can even do this using Alexa. It was a big relief to get this working. Say you have scheduled your Botvac so that it *should* finish cleaning before you get home, but it gets stuck soon after starting its cycle (it can happen even when you've taken precautions). So you get home and hear it bleeping plaintively at you, and you un-stuck it. It goes about its duties for a bit while you fix dinner, and then it goes back to its dock. But it turns out it's only recharging before it can finish cleaning the rest of the house. A couple hours later, when you're lying in bed watching the latest Game of Thrones episode or getting ready to snuggle with your sweetie, your Botvac happily kicks back on and starts to clean again. Total buzz-kill! No you can at least order the thing back to base without getting out of bed.

You still don't the ability to define different rooms and have the robot clean just one of them. There is a "floorplans" option in the software, but it doesn't seem to work in this way. You would imagine that in this day and age the ability to tell your robot to clean only one room would be a no-brainer, and relatively easy to implement in software. (I am a tech specialist by trade, so I feel fairly confident in that statement). Yes, you can spot-clean using the Neato, but that's not the same thing. So, goodbye one star. Still, a great robot!

That said, recently we are dealing with an issue that has made our 2-year-old robot practically un-usable: the dirt bin latch is not "latching" well. The result of this is that the lip of the dirt bin pops up after the robot has bumped around the house for a short while. When this happens, an internal sensor throws an error and the unit stops in its tracks until the dirt bin is pushed back down. The issue is not with the dirt bin itself, but with a plastic tab on the main unit that should pop into a recess on a tab on the dirt bin--but is not doing so. I worked with Neato support on this issue, sent photos, and carefully compared the latch on my broken robot with that on my working one. I could detect no visible difference between the two, but clearly the older mechanism has simply worn out. The problem is that this plastic bit *seems* to be part of the main body molding (it's difficult to tell, being in such a recessed place). So I suspect that no simple part replacement will do. Indeed, Neato support simply told me that my unit was out of warranty and gave me the web addresses of some authorized service centers.

I think if this happened after 4 years, or even 3, I would be ok with it. And worn out batteries after a years is to be expected (I already did replace the battery, once). And of course, all the filters and brushes need replacement every few months. But a broken bin latch after 2 years? That strikes me as poor engineering. So minus another star for that. (It's tempting to subtract 2, but that would be just giving in to my frustration, and we really have appreciated having the thing, and *perhaps* this is just an unlucky fluke for us).

I'm going to have a close look at the unit this weekend. I'll see if I can open it up and devise a solution for this issue. I can be pretty handy that way. If that doesn't work, I suppose I'll end up paying for to have it serviced--and just hope they don't tell me that I might as well buy another vacuum!
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tsp159

31.12.2020

10/10

Оценка пользователя

Великолепно

Jeeves has been living with us for about two months now, and I will admit he came close to being sent back. However, the latest firmware update completely changed things and this little guy is now our best friend!

Our first robotic vacuum was a Neato XV Signature which worked well enough for us but eventually succumbed to the dreaded Error 3000. After going a couple years with no robots in the house, I once again took the plunge and got the D5 on the basis of my prior experience with Neato and the new features (i.e. connectivity).

Initial setup was pretty painless - download the app, start the bot, sync the wifi and away you go. The wifi setup was rather slow but Jeeves seemed happy enough for the first few days merrily cleaning our home at night. However, about a week into things, we started getting "Not Available" errors in the app. The only cure was to reset the bot and re-sync the wifi. In addition, he began having trouble navigating what seemed to be simple obstacles such as chair legs. About a week of this behavior had me about to send him back. Luckily for Jeeves, Neato pushed a new firmware update that added mapping and seemed to address the wifi and navigation issues. After the new firmware was installed, I have had ZERO issues with wifi and he has never gotten stuck on something that should have been picked up in the first place (dog toys, phone charger cables, etc.) I love the map feature as well, but we don't get to see our lifetime cleaning square footage like the previous version calculated. Only about 3 weeks of data is stored in the app as far as I can tell. The suction is powerful and the debris chamber is much larger than the XV series bots. The lithium batteries give us about 2 hours of cleaning time (about 1100-1200 sqft) so sometimes he'll get the house done on a single charge cycle.

A few of caveats to this gushing praise:

1) Jeeves runs at night, when everyone is asleep. He's much, much quieter than the XV Signature predecessor, but is not exactly whisper quiet. Since we sleep with doors closed to keep him corralled, it generally is not an issue. You will here some crashing and bashing if he's working on hard surfaces. On carpet he's actually quieter than our convention Oreck upright (albeit less powerful.)

2) Pick up anything that isn't tall enough to trigger the bumper or securely held in place. Shoes generally aren't a big problem but shoe laces are delicious. Phone charger cables are also a robot delicacy (although props to 
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Brian

31.12.2020

2/10

Оценка пользователя

Ужасно

SO... I'm a previous owner of a D80 and have only positive reviews for that product from NEATO. When I did have an issue with the D80 I called the Neato support and they were fabulous. WELL, all that has changed. I recently got the D5 Connected and right out of the box it would run 8 minutes and then just stop. I called Neato support and while they were very nice and courteous it took them a week before I got a new battery to see if that was the problem. It wasn't. So I had to call again and then they stated that it wasn't the battery and that they would send this on to the next level to be approved while asking for the SAME information that I had given before with the battery. That was almost a week ago and they still haven't approved it. Called again today and found out that while I sent my email in on Friday today is a "bank holiday" and so it might not get taken care today. Needless to say, I will probably be waiting over 3 weeks AFTER I originally got my email to even get a replacement if that one works. I understand this problem may be unique to this one product and will change my review or update it when I do get the "new" one. However, I have to say I'm not as happy with my experience with their support as I was when I originally had my previous Neato product. That alone may make me choose another brand if we choose to go with something else.

Couple of other details just about the D5 Connected. DON'T like that it doesn't have an LCD and you have to get all information from the app.

LIKE that it is almost exactly like the D80 (minus the LCD), but with better battery life. Again will review more after I have a working product.
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