Отзывы о Робот-пылесос Neato Botvac D5 Connected
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M12-KO9
31.12.2020
8/10
Оценка пользователя
Хорошо
I purchased this vacuum over 6 months ago and these are my observations.
I run my robot vacuum every weekday, while I'm away at work. More than 95% of time it has worked perfectly without issue.
My suggestion is for the first few times run it when you are home and can help it if the vacuum gets stuck or has another issue. If you do use to you will have to pick any cables or clothing off the floor before the vacuum comes on, otherwise the vacuum will destroy cables and could rip your clothes. I have also found that bundling electrical cords and other cables together using velcro stops the vac from doing anything to the cables.
Overall the only issues that has occur is when furniture is moved around the vacuum's base. The robot has difficulty when its start cleaning unless the area around the base (2-3 feet) is free from objects. Removing objects or pushing furniture away from the vacuum solves this issue. It will climb over small objects or bases. So, if you have a pedestal fan it will attempt to climb up the base OR hop over desk/table legs that are less than an inch or so high.
On the positive side, it is the best robot vacuum I have ever had, it does not miss many areas unlike the random navigating vacuums and cleans very well. No-go lines make the bot essentially able to run without anyone around and without any issues. As long as the user maintains the vacuum it should do its job well.
I run my robot vacuum every weekday, while I'm away at work. More than 95% of time it has worked perfectly without issue.
My suggestion is for the first few times run it when you are home and can help it if the vacuum gets stuck or has another issue. If you do use to you will have to pick any cables or clothing off the floor before the vacuum comes on, otherwise the vacuum will destroy cables and could rip your clothes. I have also found that bundling electrical cords and other cables together using velcro stops the vac from doing anything to the cables.
Overall the only issues that has occur is when furniture is moved around the vacuum's base. The robot has difficulty when its start cleaning unless the area around the base (2-3 feet) is free from objects. Removing objects or pushing furniture away from the vacuum solves this issue. It will climb over small objects or bases. So, if you have a pedestal fan it will attempt to climb up the base OR hop over desk/table legs that are less than an inch or so high.
On the positive side, it is the best robot vacuum I have ever had, it does not miss many areas unlike the random navigating vacuums and cleans very well. No-go lines make the bot essentially able to run without anyone around and without any issues. As long as the user maintains the vacuum it should do its job well.
Eric Kollee
31.12.2020
8/10
Оценка пользователя
Хорошо
I used to have a more basic iRobot that would randomly bounce around the house. The difference between this Neato model and that Roomba are night and day. The D5 will systematically divide and clean each room in your house efficiently instead of using a random pattern. The Neato app is simple to use and allows you to see your floor plan and mark off areas not to go as well as choose different between a couple different cleaning modes.
My only complaints are that sometimes the Neato will disconnect from WiFi, needing a restart to reconnect and rarely it will pull off it's dock and clean a very small area infront of the dock instead of the whole house. Although, the latter issue probably relates more to my dock placement. Neato recommends 3 ft on either side of the dock, which I am not able to do.
My only complaints are that sometimes the Neato will disconnect from WiFi, needing a restart to reconnect and rarely it will pull off it's dock and clean a very small area infront of the dock instead of the whole house. Although, the latter issue probably relates more to my dock placement. Neato recommends 3 ft on either side of the dock, which I am not able to do.
Tiago Carvalho
31.12.2020
2/10
Оценка пользователя
Ужасно
It works amazingly.
we bought our neato D5 almost a year ago, everything was good, it cleans very well, it works great, the scheduling is a must, the connection to the internet works great, couldn't be happier.... SO why 1 star you ask?
Well, 2 months ago or so, there was an update that basically broke my neato, it didn't work, it started, then it would do a 369 3x and then it said it was stuck.... long story short (don't want to bother people with a lot of things), Neato recommended me to send it to them, and here was when the nightmare started.
I sent it to them in December so I was expecting a little delay (they said initially 2 weeks) with seems reasonable, so after a month nothing.... I checked the status on the tracking number it was delivered a couple days after the shipping so I emailed them, they reply back (same day like usual) saying do to a very high volume of repairs it was on the line, and do to this fact they were giving me 3 more months of warranty... well it wasn't bad but I don't need more warranty if they do their job properly.
Ok waited for 2 more weeks and I got it by mail so at this point I didn't have it for 1.5 month (roughly) it was bad but, ok.
When I got it I put it to work and it started, and it was broken:
-the side brush works intermittently
-it doesn't clean the entire house, it gets to half and calls it a day.
-it's makes more noise (this it might be just my head.... but I'm scared that it's about to break, well not that it's fixed anyway)
-when it thinks it finishes it can't get back to the base.
-In the settings I have, it set to clean in a greed (house mode) but for some odd reason after a little bit it starts to clean randomly.
-it takes twice as much time to clean half the house
Emailed Neat back and forth 8 or 9 times now, it's been 10 days and they asked me to clean the robot again, and they asked if I was running the floor plan option which I never did, and then they keep addressing the navigation issue disregarding over and over again the other issues.
I don't know how this is going to turn out, but all in all. A great robot just be aware of the updates, and I feel if my robot goes there again is not going to be fixed properly.
we bought our neato D5 almost a year ago, everything was good, it cleans very well, it works great, the scheduling is a must, the connection to the internet works great, couldn't be happier.... SO why 1 star you ask?
Well, 2 months ago or so, there was an update that basically broke my neato, it didn't work, it started, then it would do a 369 3x and then it said it was stuck.... long story short (don't want to bother people with a lot of things), Neato recommended me to send it to them, and here was when the nightmare started.
I sent it to them in December so I was expecting a little delay (they said initially 2 weeks) with seems reasonable, so after a month nothing.... I checked the status on the tracking number it was delivered a couple days after the shipping so I emailed them, they reply back (same day like usual) saying do to a very high volume of repairs it was on the line, and do to this fact they were giving me 3 more months of warranty... well it wasn't bad but I don't need more warranty if they do their job properly.
Ok waited for 2 more weeks and I got it by mail so at this point I didn't have it for 1.5 month (roughly) it was bad but, ok.
When I got it I put it to work and it started, and it was broken:
-the side brush works intermittently
-it doesn't clean the entire house, it gets to half and calls it a day.
-it's makes more noise (this it might be just my head.... but I'm scared that it's about to break, well not that it's fixed anyway)
-when it thinks it finishes it can't get back to the base.
-In the settings I have, it set to clean in a greed (house mode) but for some odd reason after a little bit it starts to clean randomly.
-it takes twice as much time to clean half the house
Emailed Neat back and forth 8 or 9 times now, it's been 10 days and they asked me to clean the robot again, and they asked if I was running the floor plan option which I never did, and then they keep addressing the navigation issue disregarding over and over again the other issues.
I don't know how this is going to turn out, but all in all. A great robot just be aware of the updates, and I feel if my robot goes there again is not going to be fixed properly.
Gabby W
31.12.2020
8/10
Оценка пользователя
Хорошо
I had my robot for over a year, the robot is set on the main floor and I’ve got 2 cats and a long haired Dog. The first 5 months I used it, I loved it it saved me a pile of time. Over the summer I stopped using it because of the amount of dirt brought in my my pets and boyfriend would fill the poor thing long before it ever made a trip around the house. So I shut it down for the summer, once the ground froze up it was time to get it working again. But unfortunately I had some issues with the robot syncing up, or moving off its base. After sending a few emails to the Neato support center, a wonderful gentleman from the repair department (Stephen - Dublin) called me up and helped troubleshoot the issue. He was very helpful, and determined to resolve the problem. Now, I do have to send Mr. Roboto off for repairs but i’m Looking forward to having my Neato back in working condition. It’s a great unit and would suggest it to anyone with a busy life/work schedule like I have.
To give you an example of the time savings this thing gave me, I have timed myself sweeping the main level it takes about 1 hour 25 mins and has to be done a minimum of 2x a week, (big house 40’x60’) the Neato could do it in 1Hour 15mins (and would do it every day with no complaints lol) and if I’m being honest it did a better job. When you are farming and working on top of that, ever hour of daylight and ounces of energy is used up before you can call it a day. Any cleaning that happens without any effect from me is well worth the price tag. Hope to have it back soon!
To give you an example of the time savings this thing gave me, I have timed myself sweeping the main level it takes about 1 hour 25 mins and has to be done a minimum of 2x a week, (big house 40’x60’) the Neato could do it in 1Hour 15mins (and would do it every day with no complaints lol) and if I’m being honest it did a better job. When you are farming and working on top of that, ever hour of daylight and ounces of energy is used up before you can call it a day. Any cleaning that happens without any effect from me is well worth the price tag. Hope to have it back soon!
DAVID
31.12.2020
10/10
Оценка пользователя
Великолепно
This thing does a great job on carpets and hardwood. You have to make sure all cables etc are clear and move chairs to give full access or it might get stuck. I got one before Xmas for my daughter and that shipped from within Canada and came within 2 days. It was so good I bough another for myself and that took a few days longer and shipped from the states. They are both the same model but the first one came with spare filters and the second one did not. I ordered spare filters that are perfect replacements for the one that came with it
Ron
31.12.2020
2/10
Оценка пользователя
Ужасно
Very poor quality, Started to jump after a month of using. Sent it back and received even worsen robot back. Now sent it back again. Barely used since it takes 2 month to communicate and receive a new robot after you sent yours.
Magno
31.12.2020
6/10
Оценка пользователя
Плохо
I really like this robot, it can climb over small carpets, barely ever gets stuck anywhere, have a very big bin if you use it every day, but I often have problems with the robot when I start by my Iphone. It starts, then returns to the base immediately for no reason. The only way to use the no-go lines with the robot is if you start the robot by the app. There aren`t much information online to fix that. So I have to often make a new map, thats a pain in the ass. Anyways, if the app worked better I would totally give 10/10
Art Leong
31.12.2020
10/10
Оценка пользователя
Великолепно
My floor has never been cleaner. It gets stuck on my heavy shag rugs but the no go line solve that problem. The side brush is quite useless on carpet but do help with hardwood and tile flooring. Take the time to understand what it can do and cannot do at the beginning and it will just keep doing what it does best, running around to keep your floors clean. You will have to baby it for the first couple of cleaning to understand what and where it gets stuck though. This is my first robot vacuum and it is much better than I expected.
Margaritavirl
31.12.2020
10/10
Оценка пользователя
Великолепно
After much research into robot vacuums I decided on the Neato for two reasons: the D shape gets into corners better and I don’t think I could handle the random nature of the other vacuum patterns. The Neato is awesome and I don’t know how I ever lived without it. Cleans well, easy to use app, great support from Neato, overall extremely happy. So happy in fact that I bought a second one for the cottage!
Dallas Young
31.12.2020
6/10
Оценка пользователя
Плохо
The product does an 'okay' job of removing superficial dust, dirt and animal hair off hardwood floors. When it comes to carpets, it's highly ineffective, as the robot simply does not have the suction power.
Beware, if you leave a charging cable of any variety on the floor accidentally, the robot will absolutely demolish your cable, this goes for thin appliance cables if they are anyway exposed to the neato robot.
The robot is a lot higher maintenance than expected, constantly forgetting it's navigation programming it learned, getting jammed up with animal hair in the main brush, and overall getting stuck in bizarre locations. I also receive constant 'I need to shut down messages' from the robots after they have docked.
I don't know maybe I expected more for a D5 and a D7 and was hoping it would automate more of my life, instead, I am buying spare parts as it thrashes cleaning brushes, unintentionally destroys cables, shoe laces left dangling, mouse & keyboard cables, and even plants if they are partially exposed to the floor. Be sure you have absolutely nothing on the floor or the robot will wreck itself, this includes tiny toys, pieces of paper, etc.
It's a neat concept, I'm still on the fence for the value.
RIP USB-C charging cables, and one wired mouse.
Beware, if you leave a charging cable of any variety on the floor accidentally, the robot will absolutely demolish your cable, this goes for thin appliance cables if they are anyway exposed to the neato robot.
The robot is a lot higher maintenance than expected, constantly forgetting it's navigation programming it learned, getting jammed up with animal hair in the main brush, and overall getting stuck in bizarre locations. I also receive constant 'I need to shut down messages' from the robots after they have docked.
I don't know maybe I expected more for a D5 and a D7 and was hoping it would automate more of my life, instead, I am buying spare parts as it thrashes cleaning brushes, unintentionally destroys cables, shoe laces left dangling, mouse & keyboard cables, and even plants if they are partially exposed to the floor. Be sure you have absolutely nothing on the floor or the robot will wreck itself, this includes tiny toys, pieces of paper, etc.
It's a neat concept, I'm still on the fence for the value.
RIP USB-C charging cables, and one wired mouse.
manju
31.12.2020
2/10
Оценка пользователя
Ужасно
Suddenly died one day. Lasted only 20 months with just 1 use every 2 weeks. Way Too much of money for product that died within 2 years. Customer service told unfortunately the warranty is 1 year and I have to pay for any repairs. I Do not recommend. Should have gone for Roomba or any other reliable or durable product for the same money.
JH
31.12.2020
6/10
Оценка пользователя
Плохо
Works as advertised except for docking to recharge. The dock connector is really finicky and doesnt always line up. I would have rated this product higher except for the docking issues that i have encountered.
Besides that, it does a good job cleaning and seems to optimize its route each time it cleans.
Besides that, it does a good job cleaning and seems to optimize its route each time it cleans.
Bertrand Laplante
31.12.2020
8/10
Оценка пользователя
Хорошо
La D7 est fantastique ! Elle est aussi efficace que ce que à quoi je m'attendais. Elle fait le travail sur toutes les surfaces à l'exception des tapis à poil de long bien évidemment. Seul point négatif, nous la trouvons assez bruyante, c'est la raison que je lui ai mis un 4, mais ce serait plus un 4 1/2.
Guillaume Gagnon
31.12.2020
2/10
Оценка пользователя
Ужасно
used every two days, great cleaning, easly maintained. however, stop working after 2 months. Better have listen to the wife and hired a maid. usage régulier domestiques aux 2 jours, excellent fonctionnent. facile a nettoyer. à cesser de fonctionner après 2 mois. J'aurais du écouter ma femme et engager une femme de ménage.
A moins d'un exellent service après vente. je ne recommande pas l'achat.
A moins d'un exellent service après vente. je ne recommande pas l'achat.
paul h.
31.12.2020
2/10
Оценка пользователя
Ужасно
This robot sucks, in both ways. After one year this expensive piece of plastic failed and wont connect to wifi, or even charge. Replaced battery, wasn't the problem. Luckily bought the extended warranty so got a portion of my money back. It appears this company isnt even curious in trying to figure out why their robots fail so many people.
Tyler Sattler
31.12.2020
10/10
Оценка пользователя
Великолепно
Other than the occasional glitch with the app (doesn't always send me a notification that the vacuum has finished it's cycle), we live our robot vacuum. It does a great job, it's very intelligent in its analysis of room dimensions and vacuum execution, and is able to climb quite large transitions. Would buy again!
Amazon Customer
31.12.2020
10/10
Оценка пользователя
Великолепно
It's been a ;earning experience for both the Bot and myself . The bot has been mapping and becoming more efficient . I have been learning where to put GO - NO GO lines to keep him out of areas he may get stuck . Over all pleased with the cleaning job it does .
Muskoka
31.12.2020
4/10
Оценка пользователя
Ужасно
The neato hardly ever works with our wifi. It’s now at the point that the only way to actually to get it to run is to press the button manually on the neato.
Sarah Kotri
31.12.2020
8/10
Оценка пользователя
Хорошо
Very good little vacuum, find it to be noisy though. Takes 2 hours to clean our main floor as well, which I was surprised about- especially with the noise. Finds its docking station, picks up a lot more fine dirt than I thought. So overall a good purchase.
Anthony Stallone
31.12.2020
10/10
Оценка пользователя
Великолепно
Love the app showing what it cleaned, how much and how long it took. Floor plan creation is genius. Good suction, D shape is perfect. Easy to clean. Don’t use with extra thin carpets and avoid large transitions in flooring.
Alejandro
31.12.2020
10/10
Оценка пользователя
Великолепно
Mi perro tira muchísimo pelo. La Neato funciona de maravilla. El servicio de soporte técnico a través del chat en la página de internet es excelente.
La app no sirve en México.
La app no sirve en México.
M
31.12.2020
10/10
Оценка пользователя
Великолепно
Love it! I have previously had the economic versions of robot vacuums but I now see the massive difference in the more expensive versions. It has no problem with the rug and floor transitions which my previous ones did. Also arrived faster than expected.
Rory
31.12.2020
10/10
Оценка пользователя
Великолепно
LOVE THESE THINGS. We have 4 of them. 1 for each level. Have two dogs, and cannot tell as each vacuum does its job daily. Would not be without them
Oriana
31.12.2020
10/10
Оценка пользователя
Великолепно
We have Dyson animal vacuums and a roomba, and this is still the best vacuum in the whole house.
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