Отзывы о Наушники Sony WH-1000XM4

I had the 1000XM3, which unfortunately broke when the headband snapped. That fragility, along with the poor voice call quality, made me slightly resentful of the price I paid for them. Sony was great enough to replace it with a new one, which I decided to resell and use part of proceeds to upgrade to these guys.

So far these work great! I'm still concerned about the durability, but I'll also only be using these guys for walks and runs around the city for the foreseeable future. Hopefully, that mitigates the risk of damage.

Sound quality is still great, I'd like to do a side by side test to gauge the difference of the DSEE modes, but I've left it on without an issue. The noise cancellation is terrific, and finally, voice calls are functional (I'm pretty sure it denoises the other caller as well, which means their phone's denoising is mixed in with Sony's. The result is usable, but not crisp and full-bodied sound like I'd like. But they're voice calls so I'll take what I can get.

I'll always recommend these to folks, though not necessarily over the Bose alternatives since I haven't heard those myself.

These are terrific all-around, and for someone who wants to chat handless on a call, this finally pushes the 1000XM series into a must-have.

Honestly was really looking forward to these headphones and I didn't listen to my brothers when they told me just to get beats, which I now regret.

I was told that these would be leading technology headphones but honestly the sound quality was the same as my brothers beats -.-

I wanna use them to study but they keep slipping off my head when I look down at my book. my head isn't small and my brothers had the same issue when they tested them.

the set-up was confusing and you have to pay for the 360 feature which is dumb on so many levels especially because we paid 360$.

now let me get into the noise cancellation.... my brothers beats which were on sale for 88 dollars gave these 350$ headphones a run for its money. the Sony headphones noise cancellation was only slightly better and it makes me feel sick!!!! like actually it gives me a headache idk why but it's not worth the price at all!!!!

i'm convinced that sony wants to kill their costumers because why in the world would they give us such a small charger like .... why it makes no sense!!!

if your a student like me just trying to drown out the noise of you family then definitely don't buy these !!!

I will most likely be returning these unless I magically change my mind in the next few days.

(also it collects so many fingerprints)

little update the touch stuff doesn't work like at all it doesn't raise the volume or skip the music might just be mine but it's worth mentioning.

I bought this headset because I heard and got to experience the Sony WH-1000XM3 a few months ago and I liked the way the XM3 felt when on my head and sounded along with its features.

As a treat to myself, I purchased the Sony WH-1000XM4. The sound is real good whether music, tv or movies. I have not tried a phone call yet. I have it connected to my phone and my TV. This worked great between the two when I got it setup.

A feature that is a concern is the sound pause feature/sensor when someone is talking to you. It responds awesomely by pausing and changing the ambient sound. However, if you hum or sing with a song, the headset pause the music/sound due to your own voice. Annoying!!! If you turn the feature off, you can hum/sing the songs. However, when someone tries to communicate with you, you will not hear them. When you get eye contact, you have to take the headset off because the noise canceling feature is working awesomely... it tunes out the outside sounds. The other option is to not hum or sing. It may have something to adjust that I have not mastered yet. It's not a game stopper though. Just a learning curb.

The touch censor is something you have to get used to. It works pretty well once you get used to pausing, fwd/rev a song, and vol control.

Another concern I have is the cushion; it does not breathe too well. I had to do a little yard work and began to perspire. I had to lay the headset out to dry when I was done because the cushions were damp/wet.

Overall, this is a pretty good headset. The features, you have to learn and adjust accordingly (something I am still working on doing). There are a couple of flaws (my opinion) I mentioned... ear cushions getting wet and the overly sensitive reaction when you are humming or singing. I would give these a 8 out of 10. Nothing is perfect but I am sure the next gen will have more improvements.

So far I am flabbergasted at the mediocrity of these headphones, I had a pair of wired over ear Beats from 2015 that sounded better than these, the sound is muffled and muted, and sounds like your listening to the music behind a door, I've tried all the settings with no improvement, their headphone app is still a mess by the way all this time later.
The headphones come with a free year of a hifi audio app- you can choose one of three- and I chose Tidal. So first thing I figured out is that Tidal is completely unusable, tried it on a samsung galaxy s9 and a macbook, and whenever you try to play a song it says "couldn't start subscription, please try again" AND CRASHES EVERY TIME. I've cleared the cache and looked at all their troubleshooting. Haven't received any response from customer service yet. What's more, once you choose your hifi app it doesn't let you go back and choose a different one, and it's not a year at all, it's 90 days.
The one thing it does well is the noise cancelling, but that's the only high quality part about these normally $350 headphones.
In over a decade using Amazon I have never been more angry than I am now, I feel like I've been mugged.

First impressions. Easy to setup and firmware update guck and easy. Initially not impressed with noise cancellation as hearing a lot of ambient background noise. I’m finding the settings in Sony’s headphone connect app aren’t intuitive, at least for me.
I expected heat to be an issue to some extent with over the ear headphones but these seem to retain heat more than other brands I’ve tried on I have been unable to comfortably wear these for more than 5-10 minutes before my ears become uncomfortably warm. Other than that their comfort is outstanding. I don’t feel uncomfortable pressure on my ears or head surrounding my ears which some noice cancelling headphones do to create a better seal. Perhaps that is why I notice more ambient noice. As much as I was looking forward to owning these headphones based upon reviews of their predecessor as well as these by reviewers who received the new model in advance I don’t think they are going to work for me solely because they don’t seem to be well ventilated if that is possible with noise canceling headphones.

This new version is definitely improved over the previous version, the noise canceling (so far, it’s only been less than an hour of use yet) is amazing, I can’t here much of anything with them on. Sound quality is amazing as well, wider soundstage than the XM3’s and the sound is buttery smooth. At first listen the volume seems a little bit lower at the maximum but with the super noise canceling you don’t need it to be louder. Also this is with the default settings as I have not tried using the equalizer as of yet. Super comfortable and they do seem as if the build is sturdier as well. The speak-to-chat feature is nice but I probably won’t use it much as when I had it on it was pausing at every sound I made (I did set it to high sensitivity which you can change in the app). The headphones came fully charged and updated the software pretty quickly and they were good to go. The best noise canceling headphones just got even better! Highly recommended!
Update: 8/31/20 three main issues so far, the battery life seems worse when using the feature to connect to two devices simultaneously and the headphones only connect fully about 50% of the time and I have to go to Bluetooth settings to get them to connect. Also, wear sensor doesn’t always work and when putting paused headphones around my neck it often starts playing again. One more thing: the padding on the ear cups is slimmer and more plush so I feel the actual cups against the side of my face making them slightly less comfortable but not so much that it’s a deal breaker. I do like that you can put two fingers to the touch pad and hold to toggle the speak-to-chat feature on and off which is handier than going into the app to turn it off/on. Also I like that there is a power button in the app to quickly turn off the headphones and that they will auto shut off when taken off after a certain amount of time (although I have no idea how long that is as there is no way to change it in the app).

I got the MX4's for use when driving and in a noisy office location while doing college work. I also listen to music and audiobooks/podcasts nearly all day, and it is not uncommon for me to have a pair of cans on for 8-12 hours daily. Moving forward, my main comparison is with the Senheiser HD599 ($200) and the HiFiman HE4XX's ($150, plus $200 for a Schitt Modi/Magni DAC and AMP setup, coming to a total of $350 for all three pieces of hardware). My use case is pretty high-volume listening therefore, and my musical tastes go from Jazz, Pop and Trap to Classical, Folk, Acoustic, and Rock. Overall, I would definitely recommend the MX4's IF you are needing the top-end noise cancelation, as the hype surrounding the NC performance is definitely more reality than fiction. It makes my commutes and listening experience in noisy environments, including an interstate, very enjoyable and less fatiguing. I also certainly enjoy the convenience and mobility of these headphones, and the battery life has been excellent thus far. However, if you do not need the absolute best noise cancelling, or maybe don't care so much about mobility, then I would not recommend them due chiefly for the price and audio quality compromise. I shall elaborate, first with what I like:

- Comfort (though for bigger ears it may be a little less so).
- Build quality is good for a headphone in this price bracket, given the tech.
- Noise cancelling is honestly unbelievable, though please note these are my very first pair of NC headphones.
- Decent sound for what it is, with good battery life to boot.
- Cool intelligent tech, though admittedly I do not use it at all (I keep NC on at all times and do not utilize the speech recognition feature).
- Mobility.
- Truly some great tech thrown in here, and I can see the R&D going to work, also fairly useful app.

Cons:

- Price.
- Sound quality is lacking when compared to setups at this price point (though I hear it is the best sound quality when comparing to other NC cans), however more on this below.
- Ears can become warm after a while.
- This may be just me, but I have issues with ear pressure changes throughout the day and can cause a feeling of needing to - and not being able to - "pop" my ears, which is annoying and causes long-term comfort to be an issue for long sessions, forcing me to switch back to my faithful 599's.

To elaborate, I have HiFiman x Drop HE4XX'S, with a Schitt Modi/Magni stack DAC/AMP. This entire package cost me the same exact price as the MX4's from Sony, and the sound quality is essentially night and day difference. Sound stage, separation, and dynamic sound range is definitely noticeably worse on the MX4's, and there is significant bleed through the bass and mids in some songs. For reference I am listening on Tidal, with Master track quality. Even on my HE4XX's, the bass is tighter and more responsive, and, while not a bass-havy pair of cans, provides a much more accurate and tight listening experience across all ranges. This is partially due to the open back versus closed back design, but again for the price, if you do not care about being so mobile, or perhaps work from home or are a student doing much of your work and homework from a home office or fixed location like myself, I would suggest looking elsewhere. If you travel all the time and absolutely cannot live without maximum portability and noise cancelling, then the MX4's are the way to go. The sound quality is adequate (though I still grit my teeth when considering how much these cost compared to my true audiophile headphone set ups given the sound quality), especially when compared to other closed-back designs, and again the NC is absolutely insane. Another point is that firmware updates will hopefully keep improving on the already impressive and interesting tech inside these cans.

All in all, I really do like the MX4's, but due to the price, it makes me hard to recommend to someone who cares chiefly about sound quality first, and the convenience and portability/NC factors second. If this is the case, I'd say go to something with a better sound profile, and you will likely find yourself spending less with a better musical experience, and a recommendation off the top of my head would be the EXCELLENT Senheiser HD599's (around $200 new on Amazon). Personally, if they would have saved on some R&D and kept the voice and calling features to a minimum but dropped the price, this would be a no-brainer for everyone, but I digress. If however, you need the solid NC and are excited about the mobility and convenience and the versatility that these cans can bring, and are okay with the compromise on sound quality as well as the steep asking price, I would say you would be hard-pressed to go anywhere else than the MX4's. I am still debating on keeping these or not, as I have been spoiled with amazing sound experiences for the past 3-5 years now, and I find it hard to take a hit to my pocketbook like this when I could get a truly awe-inspiring pair of audiophile cans to use with my current setup for the same exact price, though the MX4's are good enough to make it a hard decision which is itself a promising sign.

Tldr; Should you buy the MX4's? It depends, but I do like them, and you need to just consider your use case when making that decision. This is a lot of money to spend on a pair of headphones, and if sound quality plays a large part in your decision, you have some serious competition to look at. Would I say I recommend the MX4's in general? Yes.

To keep things brief:
- *Everything* is done through a fairly decent mobile app. I'm fine with this, especially since it makes some things very simple (e.g. switching between multiple devices).
- Bluetooth connectivity is stellar. Latency is invisible (FAR better than anything I've tried except the competitive Bose headsets), switching is very quick (like 1s), no stuttering or issues whatsoever.
- It's a little sad / surprising that LDAC isn't supported when using multiple connections... but meh. AAC still sounds great.
- Noice cancelling is absolutely top-notch and incredible. But you already know this.
- EQ is.......... bad. Plain and simple. There's no nicer way to describe it. There are worse EQs out there! But this is well below average.

But.

BUT.

HOLY COW is this "boomy". So much so that it gives me a headache after about an hour at my normal relatively-low listening volume, even without noise-canceling. The Bose QC 35 ii are better at this, and I feel like the 1000XM3 were better too. You can turn the "clear bass" literally ALL THE WAY DOWN and it stops booming, but then it's clearly imbalanced.

Returned. Still looking for a bluetooth headset that doesn't have ridiculous issues. Maybe a firmware update of the Aonic 50 will fix their connectivity issues and improve noise canceling, because those sound absolutely *phenomenal* by comparison.

I can't get these to work properly in Windows 10. This is with bluetooth 4.0, updated drivers and a history of using Samsung Level On headphones with no issues. When connected to PC it just stutters and cuts in and out, completely unusable. This is using them as headphones in playback mode. If I use them as a headset, which is meant for phone calls and conferencing, then I can actually get them to work but they sound very tinny and the volume is very low. In researching I see this is a common issue with the prior model XM3's and there are various fixes ranging from turning off headset mode to playing with the drivers, I tried all of them and none worked. After several hours of research and seeing how many others didn't resolve this on the XM3's I am about to give up and just return these.

Here is the heartbreaker, using these on my Android phone and they sound superb, perfect, no stutter or cutting out. I downloaded the app and was able to tweak them to sound even better. But again this does nothing for using them on a PC.

One of the features I was most excited about was using these on 2 devices at a time, but it's a mixed bag at best. You have to manually switch them in the app, or turn the connection on/off on the device which is just as much of a pain as any other bluetooth headset without this function. The Android phone seems to be unable to connect back to them many times and I have to go to bluetooth settings and manually connect.

The ANC function is just amazing, I have my home office in a finished basement and have all kinds of furnace/fan and overhead footstep sounds, but with ANC on I heard zero of the furnace/fan, and the overhead footsteps were dampened quite a bit. My main reason to get these was for the ANC and I wasn't disappointed. One issue is that the left earphone has a hiss which sounds like the noise cancellation is a bit more aggressive, it's only noticeable when playing stuff at low or no volume. Not necessarily a deal breaker, but makes the function seem unfinished or faulty and spoils the perfection of the ANC otherwise.

Fit: These fit oddly, they are too large for my head, and I have a pretty large head. Most headphones are small on me, but these, even shortened all the way, still sit slightly below my ears. I can place the top band towards the front of my head to correct this, but it takes away from the comfort. The earphones themselves are not as comfortable as I hoped they would be based on reviews. One reason I was upgrading from the Samsung Level On's is because the Level On's earpieces are kind of small and caused fatigue on my ears after a few hours. While the Sony's earpieces are larger, I feel the way they sit on your head will make them just as fatiguing, maybe worse as they are fairly heavy. The top band doesn't have suspension system as I would expect with something this expensive, just some foam.

So overall I wanted to love these, and I do except for the fact that I cannot get them to work on a Windows 10 PC. Judging by the plethora of issues I found in searching for this issue with the XM3's it seems I'm not alone. Unfortunately, regardless of how good they are, that's useless for me if I can't even use them and I have to rate them at 1 star. Will most likely be returning these unless I can find a solution.

I spend hours on long phone calls every single day. I have been using Apple AirPod Pros for this and am very satisfied with the technology. But the in-ear AirPod is causing me a medical problem with my ears, so I needed to find a way to make iPhone phone calls without something sticking into my ear canal.

I decided to try Sony’s high-end WH-1000XM4 wireless headset. When I called the person on the top of my speed dial list to see how the phone call quality was, she said on her end of our phone calls to her were always fuzzy sounding, and that they clipped some beginning and ending syllables. Another frequent caller said our phone calls were alright (though he couldn’t rave about any aspect of the call quality at all). He also said he could no longer hear anyone in the background speaking from across the room when they spoke away from the headset. In my circumstances this can be both good or bad, depending on what results I want.

As the headphone wearer, I found phone conversations to be terrible regardless of the various settings I tried. Phone calls were terrible to listen to as they sounded so forced and unnatural. And they were also terrible to talk on due to inadequate sidetone and unnatural sound of my own voice. Also, the back of the headphones rubbed against my chair and that carried into the headphones acoustically.

The right cup wasn’t big enough, and so usually my right earlobe was scrunched under the cup edge unless I manually adjusted it each time I placed the headphones on my head.

I didn’t like the Sony apps I had to install on my iPhone; they just didn’t feel like they fit well into my chosen Apple ecosystem. There was also something about the initiation process each time I turned them on that forced some manual connect operation. I didn’t like that I had to take the headphones off to adjust my head height, and also in doing so, they shut the headphones off (though I could could change that default if I was willing to turn off the auto shutoff).

The “midnight blue” color might as well have been black. Initial reactions from 3 of 4 of us were that the headphones were black. Not even close to blue. We could see bluish elements by looking carefully, but the perceived color was far closer to midnight black than midnight blue. And I even paid extra for the blue color that I desired and felt that I did not receive.

I liked the volume up and volume down and skip forward and skip back motions, as they were very intuitive. I wish it was available on both sides of my head though, rather than only the one.

I generally was not impressed by the fit and comfort, and never really felt completely comfortable wearing the headphones as there was an angle and tightness that was not fully satisfying.

I really wish there was a lightning-to-headphone cable included, as then I would have tried wired phone calls, though I am pretty sure the lack of decent sidetone would still have been an issue, and I am guessing that the voice quality would have still been an issue to some large degree. Even if wired mode would fix the sound quality completely, I want wireless for my primary usage.

I found the added ability to listen to music or a phone call while also listening to ambient noises or discussions was somewhat more helpful than nothing, but woefully inadequate for routine use, no matter how I adjusted the various controls. And specifically, someone walking up to me and posing a question left one or the other or both of us always feeling frustrated in our communication ability. It was helpful to have some sense of what is going on around me, but not at all helpful to interact with another person intentionally.

The 3D sound was “cute”, and even satisfying, but until my existing library of 400+ albums had some automated 3D effects, why bother? Having a few special 3D albums, while having the totality of my well-loved collection being 2D just made me frustrated with the music that I love and devalued my entire collection in my mind. 3D was novel, but otherwise caused me real dissatisfaction with my collection acquired over the decades. I will always avoid 3D unless my old standbys can electronically simulate some 3D effects on my request.

I am not a high-end audio guy, but my music sounded fine to me. I really needed the phone calls to sound decent, and they instead were unacceptable for business use. These headphones weren’t worth the almost $300 cost to me, and in fact I would pay maybe $50 for them for music listening, and would simply be unwilling to use them for free for routine business phone calls.

I can tell you with certainty that I am going to be returning these Sony WH-1000XM4s, primarily due to telephone call inadequacy, but also because I really wanted a rich dark blue color.

I quickly upgraded from the SONY WH-1000XM3 when I found out that this device can pair to multiple devices at once. That sounded amazing, and I was really looking forward, as I use bluetooth headphones to connect to both my phone and my computer.

From day 1, I have had nothing but horrendous issues with the bluetooth dual-pairing.

Just in general, it fails to do its job. You cannot just go from the computer to the iphone and vice versa. I spend so much time fiddling with the controls to get back between the computer and the iphone. I will have to change to a different audio instrument on the computer before it will sync back with the iphone.

But even worse, it just randomly unpairs like constantly as I'm listening to music and podcasts on my phone. Like constantly. And then it takes 5 minutes to figure out how to get it to pair back up.

It's just terrible.

Sound quality is great. They are more comfortable than the 3.

But call quality is also just plain bad. You cannot use them as a headset like you can with the Bose 700. I cannot tell you how many times I hear that people cannot understand me while I'm using them as a headset and it is so embarrassing.

I really want to like these headphones, but they're making me go crazy.

UPDATE - RETURNED: Sony's offer to "resolve my issue" was an empty waste of my time. Upon contacting them, they simply reiterated, "Our Level 2 support told you this was working as designed." Muppets.

They ignored and failed to address another issue, which was the total malfunction of the Quick Attention Mode, where you place your hand over the right ear cup and it pauses and goes to ambient. Didn't work from day 1, and no firmware update resolved it. Reeeeeeeeeturned them suckas.
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Noticed that anytime the mics were active, either in a standard phone call or a VOIP call on a laptop, the noise cancelling took a noticeable step back. All ambient noise became much more noticeable. After playing with the NC modes, I feel it's not quite the same as "sound control off" - it seems to be blocking certain frequencies? But NC is noticeably reduced, whichever frequencies aside.

Spoke to Sony Level 2 support (which was responsive) and they indicated this is working as designed. The device borrows mics from NC to bring in voice so noise cancelling can't operate fully when the mics are being used. (He also tried to tell me that if it maintained full NC, my voice would be blocked out for the other side - I'll chock that up to ignorance blended with desperation.)

I can understand if the NC was less precise with fewer mics listening, but dropping the intensity of the NC noticeably? Ya?

My Gen 1s from 2017 give me full noise cancelling during calls. This is a big step back.

The pro reviews are singing this thing's praises universally - this is a huge miss IMHO. (And I'm not even going to mention problems with the Android app.)

Probably sending them back. So disappointed.

Got it on Friday, and the headphone is not chargeable. It cannot be charge on the PC using the type-c line provided, “the red light which is showing it is charging” is off, and when it charges on a adaptor, the headphone will only “charge” for 5 minutes (and by the meaning of “charge” is I only see the red light turn on for 5 minutes and then turn off) the battery of the headphone is below 10% and it won’t charge anymore. I tried to re-charge it, the red light just turn on for 20seconds and then turn off. I have tried using different adaptors, plug in different usb spots of PC, and using different type-c line, neither of it worked. I am reaching the seller now, and I will either ask for a replacement or refund.

Everyone is saying how good these headphones really are, but don't be fooled by that - try it for yourselves. Sure, it has upgraded padding, lightweight, easy on the ears, and subtle design improvements over its predecessor, but that's about where the difference ends - at least from a visual perspective anyway.

I can tell you it sounds great, but that's to be expected from a brand new pair of premium headphones anyway. Listening to them I was not blown away. I didn't get it... until I went back to listen to my old pair for comparison. WOW! Only then could I truly appreciate the immense acoustic separation that the 1000XM4 fields! Perhaps it was the AI upscaling my MP3 to a higher level or perhaps it was just relying on it laurels as a superb pair of high quality headphones. Whatever it was, WOW!

Perhaps the first sign that these were truly a magnificent piece of engineering, was when I put them on. The noise cancelling alone seem to create the feeling that I was in another world, the current world (of sounds) being blotted out. And then the music track dropped.

However, the only real issue that I had was that I wasn't able to enjoy the 360 Reality Audio. I cannot understand why these features were not built into the headphone so that everyone could enjoy it anywhere, instead of a limited subset of people relying on a few less popular websites like Tidal, and restricted to a handful of pre-selected songs. This is not good. People have vast libraries and their own user-created audio files that cannot utilize this feature. Moreover, even Apple or Spotify steaming service cannot access this acoustic engine.

One school of thought is for Sony to use AI to split the audio into several objects and place them around the user in real time, creating a crisp, immersive audio experience. And since custom settings are possible, the AI could play the same song in several different ways or move the objects around to create a real-live effect. In other words - simulated live concert in a headphone.

"Better than the artist intended."
This must be what Sony intends for in 2022, or how else can there be a WH-1000XM5?

I bought this xm4 and Sennheisser momentum 3. They were paired with my SONY WALKMAN NW-WM1A and my Iphone xs max., They Sounded very close!. bass is equal, mids are equal, highs.. Momentum 3 is .5 star better..( not much).. noise cancelling .. Sony wins. ease of use , sony wins. comfort, sony wins. battery, sony wins. software, sony wins. EQ, sony wins. i listened to HI-RES files, DSD, FLAC..all genres including hip hop/rap through LDAC on sony and APTx on Sennheiser. Now if u have a old MP3 files, or songs that are not recorded well.. and you are using your iphone on AAC files .. your music will not sound so nice on your sennheiser!.. guess what, sony has DSEE extreme..!! it makes the compressed music sounds much better!. Call quality, is equal on both... good enough.. not great. After testing for two weeks.. I returned the Sennheiser. Now the SONY XM4 is on sale for black friday for $278!!! what are you waiting for?? treat yourself for Christmas and get one already!!!! You wont regret it !

I haven't had a set of over ear headphones in quite a while but I thought I'd give these a try based on the stellar reviews of the predecessor XM3 model. Packaging is nice. The instructions consist of a fold-out sheet with pictures only. If you're not up on all the latest technology icons, you'll probably wish for printed words. There is an additional instruction sheet in about 6-point font that's fairly useless. Initially, I easily paired the headphones with my Apple TV and was able to use them quickly. The next day I decided to download the app to get into the finer aspects of setup. The app prompted a software update and allowed me to play around with equalizer settings and noise cancelling. I highly recommend using the app in lieu of the cumbersome instructions. Sound quality is very subjective. You'll find reviewers who think these are the best ever and others not so much. I fall in to the second group. Sound is decent, but not anything that stands out relative to what I've used in the past. At this price point I guess I expected more. From a control standpoint, the right ear cup has a panel that you tap to start/pause music or calls, skip ahead or back, and swipe to make volume adjustments. I absolutely hate the volume adjustment. Each "swipe" is about a 10% adjustment, so if you want to quickly raise or lower volume, you have to make multiple swipes. And half the time the swipes don't register. If you aren't swiping perfectly up or down, you will skip the music forward or back. If you're using the headphones with a device that has its own volume control, I recommend going that route. It's much easier. Overall, I'd rate the headphones slightly above average for sound and slightly below for controls.

I'm really conflicted with these. The noise cancellation is miles better than my QC 35 and airpods pro, and the sound quality is pretty good too. But these headphones creak to no end at the four points which connect the headband to the earcups. At first I thought it was a defective model so I got a replacement and tried to be as gingerly as possible but it started creaking again. I did some research on the XM3 and it seems these were an issue for those too. If you don't move your head at all it's fine but any movement of the head or jaw causes these creaking noises at those hinges. I really want to keep these because the noise cancellation is that good but when the headphones themselves cause distracting noises I don't know that I can justify these for $350. Maybe $250 for the XM3's and I can put up with the creaking noises but at this price point it's very difficult.

Other complaints are fairly minor. Basically all the "features" that are advertised (not sure how many of them were also in the XM3's) are pretty gimmicky. The whole "put one hand over the right ear cup when ordering a coffee"? Just slide the ear cup back and avoid looking like a goof. 19 levels of noise cancellation? I bought these for the max so cancel out the distractions in the back. The ambient sound noise works I guess but the microphones pick up wind noises too much and the headphones shifting around the head when walking make it more difficult to use - airpods pro transparency mode does this a lot better. The whole speak to put your headphones into ambient sound mode temporarily is super annoying. The only useful feature is the two connections, which is new to the XM4's. I personally don't like the pause music when lifting up the left ear cup because if I'm on a call and I lift it up to scratch my ear (which you will do a lot because your ear touches the inside walls of the headphones) and I put it back, my spotify will suddenly start ploying music again. Again, not a huge deal since the noise cancellation is that good. If only the headphones didn't creak so much, it would be well worth the $350. I'll use it for another two weeks to see if there is a "break in" period and the headphones stop creaking but if they don't, I'll have to make a tough choice on whether to keep them or return them.

Pros:

- ANC is as good if not tad better than Bose

Cons:

- Horrible audio sync issues to the point where it’s not useable when I watch Netflix or Prime on my MacBook. I have to refresh the page several times a day to fix the sync issue

- Bad call quality. I have a ceiling fan in my home office and I swear this amplifies the wind noise to the point where it is distracting during my zoom calls

Overall, I’m disappointed with this purchase. I’ll be returning it. I find my Bose 700s to be far superior

I bought a paid of the WH-1000XM4's and Bose NC 700's trying to decide which one was better. I prefer the Sony headphones in terms of customization and sound. However, I will be returning these due to the headband and ear cups. The headband puts a lot of pressure on the crown of my head, no matter how I adjust it, causing pain and headaches if wearing for more than an hour or so. Regarding the ear cups, they are very shallow and I can feel my ears touching the inner portion of the headphones. This puts pressure on my ears, so that after a couple hours it becomes uncomfortable as well.

For some reason, the Bose NC 700's do not have these pressure issues for me. I cannot say it will be the same for everyone, but I will be going with the 700's specifically for this reason.

I had the Bose 35 1st gen & they did fantastic in sound, noise cancelling, & comfort. But the Sony XM4 knocks the Bose 35 out of the park!! The sound is so much better with a punchier bass, mids & trebles are clean. No matter the volume the music sounds outstanding. Plus the extra features these have like covering the right ear cuff so you can hear the other person talk comes in handy on so many levels, taking off the headphone automatically stops the music & the customizable equalizer should please most of the people on their personable taste on music sounds. The touch control on the right ear cuff is very easy to use, using the swiping motions for volume & changing songs & tap to pause or play. I love the color black with the rose pink accent. Go get these over Bose, you won't be disappointed at all!!

The noise cancelling doesn't create the same pressure feel as my QC35v1, but that's the only thing that's an improvement. The ear cups are shallow, so there is constantly pressure on my ears which hurts after a few hours of use. The touch control is slow, cluncky, or unresponsive. The features are more hastle than helpful (if you talk it cuts out all input audio for 30s , even if you're on a call...). Everytime you get a notification google chimes in to remind you that it can read them... You can turn all the "features" off and I would recommend it. The dual bluetooth connection is difficult to set up compared to my bose, and constantly dropped one of the devices. The thing that really pushed me to return my set was the call quality. Out of the three sets of headphones I own, these are the only ones that people can't hear my voice even when in a quiet room.

I've been using the Bose Quite Comfort II for the past 3 years, and really like them. The only down side was poor Bluetooth reception at anything more than a few feet of separation between the headphones and sound source. Using the Bose headphones to listen to my Sony TV (from 8 feet away) was a pleasure, unless you turn your head (cutouts and loss of sound-sync)...making them pretty much worthless for that application.

I looked at the newer Bose and the Sony XM3 headphones as an upgrade, but decided to pass, as they were both tethered to Bluetooth 4, with the same reception issues as earlier Bose models.

I was so happy to see that the new Sony XM4 is Bluetooth 5 enabled. I've been using them for about a week, and can verify that Bluetooth reception at a distance of 50 feet or more from the sound source, and through walls, is excellent...no loss of sync, no cutouts and crystal clear reception in all rooms of my home, which is what I've been wanting all along.

I was trying to find a more comfortable headphone than my Sony WH-1000XM2 and was looking at Bose QC 35 II and recently released Sony XM4. Below are the pros and cons of each,

XM2:
Pros - Great bass with the best low end rumble, accurate sound/timbre especially in percussion instruments, ~25hr battery life, excellent noise cancellation, no wear in pads after two years of usage
Cons - Fatigue after 4-5 hrs, gets a bit too warm, a tad heavy, pads have become a bit slim though no wear

XM4:
Pros - Same as XM2, better sound stage, a bit lighter, didn't get as warm and seems a bit more comfortable than XM2
Cons - Low end bass/rumble not as good as XM2, ear cups seem a bit smaller and likely impacting the sound stage, headband shorter and less adjustable than XM2

QC 35 II:
Pros - Best comfort, best in class sound stage/instrument separation
Cons - Sound accuracy/timbre of instruments not as good as the Sony's, especially noticeable in percussion instruments, Bose seems to process/highlight vocals and they don't sound natural, ear pads lifetime not great and start to fall apart in 1-2 years of 5 days/week usage

I ended up returning both the QC 35 II and XM4 as the QC 35 II lacked the proper sound reproduction though it had better comfort and the XM4 was not that big of an upgrade in terms of comfort or sound compared to XM2. Just bought a new set of ear pads for the XM2 and planning to hold out for another year or two.

These have a wonderful full ranged and warm sound. Noise cancellation is excellent, but the audio isolation by itself is so good that you really don't need noise cancellation turned on until you are in a truly noisy environment.

These are the most comfortable headphones I have ever bought! I experienced no fatigue from wearing them for more than an hour. If you wear glasses, you don't have to take them off. Many headphones pads are so firm, that it feels like the eyeglass stems are being pressed into your head. Not so with this set of cans. The cups fully surround the ears and don't press heavily on the ears themselves.

The cons.....I was shocked that for a premium set of headphones, that the charging cable was only 8 inches long. This can create logistical issues depending on how close your available USB charging port is and if there is space to safely set them down while charging. There is no excuse to at least offer a 3 foot cable pack in for a premium product such as this. The fast charger disappointingly is sold separately.

The sound application is a tad complicated with many options and could be better organized. The graphic equalizer is rather limited in the number of frequency bands offered. There are five sliders at 400hz,1khz, 2.5khz, 6.3khz and 16khz. I really don't understand why it stops at 400hz on the low end. Would be nice to have a few more bands starting around 50-60hz. There is a bass enhancement option with 10 steps in either direction, but am not sure what frequency range that controls. Still, there is plenty of bass for those who crave it. Tried to update the firmware, but the instructions on how to do that are not clear. This feature should be as simple as a button to check for updates and apply.