Attached is my first e-mail to the seller:I received my new V3 Razr this past Saturday to replace my old V3 that was damaged. The problems began Saturday. When the phone arrived I inserted my SIM card and the included battery. It showed @ 2 bars so I began charging with the charger included with the phone. Within about 2-3 hours I checked the phone and it indicated that the charge was complete so I began using it. I sent a few txt msgs and was told they arrived. However, I have tried several times to send and receive mms texts with pictures and am unable to do so. In addition, I had problems with the volume during a call (sometimes barely audible) despite my having adjusted it to the max (7). Even during the call the volume decreases to the point it can faintly hear the person but am unable to understand what they are saying. The volume overall seems better on the "speaker" function. Also, on Saturday and again today I have placed calls, one for my voice mail and another to join into a conference call for work. On both occasions the phone simply shut off, after several attempts I was able to access the calls. I spoke to ATT today and they recommended I reboot by removing/replacing the battery. I have done so but the conf. call issue happened afterwards. ATT suggested that if the reboot didn't help I should call back tomorrow, from another phone, so they can troubleshoot the phone. I plan to do so in the AM. However, given that my previous Razr lasted 3 yrs, without problems, I think I would like to try my luck with a replacement. I believe that the mms issue is a network problem because the clock does not auto reset but as to the other issues I think they are likely phone related. In balance with the other issues I've described this may seem trivial but the word "Dialed" is misspelled in the "recent calls" menu as "Dialled". What's up with that?Attached is the second e-mail:I got the phone on the 19 (Saturday) though the USPS site indicated it was here on Friday. I'm beginning to feel like a pest. When I got the phone I inserted my SIM card and the new battery. It was on charge for over 12 hours. 5PM Sat until 5 PM Sun. When I checked the phone it was still blinking (Brown Battery Symbol) and indicated it was charging. In an attempt to troubleshoot the issue I inserted the battery in the other phone and it did the same thing. So I assumed the battery was defective. I inserted the 1st battery in the new phone and it charged to "full" in about 3 hours. So I began to test the other issues I had. I was able to send msgs with pictures and regular text msgs. Then I tested the volume on a call. I called my voice mail (length 2.5 minutes) and the volume seemed OK. Approximately 4 hours later (all I had used the phone for was 3 texted msgs & the v-mail) the phone began to beep indicating the battery was low. I checked & it was. I figured I hadn't charged it fully so I put it on charge over night. It came off of charge about 5 AM this morning and went unused expect to check 2 phone #'s in the address book while I was at the office. As I was heading home about 3PM I left a 1 minute phone msgs for my son and the phone went to 2 bars. By the time I got home (approx 30 min) it was beeping "low battery" again. What's the problem? I can live with the misspelled words in the menu's but my last Razr could go for days with a couple phone calls and many texts and not require charging. I didn't often go that long without a charge but I have.I've grown fond of the Razr, this is my 4th one but, maybe the model is getting so old that need to consider buying something more up to date.I received a replacment that resolved the audio problems but the charging issues continue. I need to keep the phone on a charger at all times. At home , in the car and at the office, just to be sure I can have a 1-2 minute call off charger. When possible I make & receive calls while I'm attached to the charger. It sort of defeats the purpose of having a cell phone. Being that tethered with charger cords I may as well have a landline. I replaced the battery at my expense but the problem continues. Customer service tried to resolve the issue but the phones are junk. I've had ATT provided Razr's that could go for days without charging during moderate use. (Tons of text msgs and 3+ hours of talk time) It appears to be a good company but a bad product.http://www.amazon.com/gp/product/B0016JDBYG/ref=cm_cr_rev_prod_title
Отзыв предоставлен
Скроменый эксперт
01.10.2012
4/10
Оценка пользователя
Ужасно
Bought this Razr to replace husband's older one that's no longer serviceable. http://www.amazon.com/gp/product/B0016JDBYG/ref=cm_cr_rev_prod_title After resetting the language from Italian to English, we were able to make it work for us. However, less than 3 months later it quit working at our home and showed "Emergency only", but it would work at least a mile away. After taking it to the local AT&T store, inserting a new SIM card, two lengthy calls to their tech support and another trip to their service center, we discovered the phone is 2G and does not work on 3G networks. We were told most international phones are 2G so they won't work here (USA). This information was not mentioned in the product specifications. Turns out AT&T is working on the tower near our home, as they are converting to 3G and 4G in the next year, so only service presently is in other tower coverage areas. Don't buy a 2G if you expect to use the phone with AT&T/Cingular in the states.
Отзыв предоставлен
Скроменый эксперт
17.06.2012
2/10
Оценка пользователя
Ужасно
My phone was bought on Amazon in September 2011, brand-new, first owner, with full warranty. One day, all keys suddenly stopped working except the red power key. When it is pushed, a message says "Voice Record Memory Full". I called Motorola customer service. At first they said, as long as it's not bought from eBay, it has regular 1 year warranty. So, as asked, I sent in phone, along with the purchase order paper. A few days later, it was returned and problem was not resolved; a paper stated "out of warranty". I called again and explained, and was asked to ship it back, which I did, again with order receipt. A few days layer, same thing - returned, not repaired with a paper saying "out of warranty". Called again and was told the phone had fluid damage and cannot be repaired, which I swear was not true! After escalating to talk with a supervisor, their story changed; they said it's out of warranty. I provided order receipt, which I did two times already and then, story changed again: the supervisor said the receipt cannot prove I am the first owner. I asked how I can prove that, she said, she does not know. This is how Motorola treated a small customer who cannot do anything about them! I wish those people at Motorola customer service do a better job in serving their customers, big or small!
Отзыв предоставлен
Скроменый эксперт
17.12.2012
2/10
Оценка пользователя
Ужасно
I had previously rated this product as not being compatible with my Verizon service. I took it with me to change my service plan but Verizon said it was not compatible. After I wrote the review the seller called me to talk about the review. He told me he would send me a a replacement phone free that would be compatible with my service at no charge. He said if I was satfisfied with his offer to please go out and change the previous review. I changed the review but have yet to receive the replacment phone. Beware of this seller. I would have gladly returned this phone to him when I receive the replacement phone which hecould have sold again.
Отзыв предоставлен
Скроменый эксперт
02.03.2013
2/10
Оценка пользователя
Ужасно
I ordered a unlocked cellphone because one of my phones was having problems when I dropped it. It toils not work the same however THE phone Amazon send me was a prepaid phone but I just needed a unlocked phone too transfer all my info to. When I ordered my phone I was very thorough in telling the agent what I needed. However I'm reading this service unsatisfactory because of what they sent
Отзыв предоставлен
Скроменый эксперт
22.05.2010
6/10
Оценка пользователя
Плохо
I bought this phone after my second Z520a died and I got burned on an eBay auction for a third one. I'll get my money back on that one since there was tracking and PayPal involved with a failure to actually ship. (Ebay/Paypal refunded 6/2010)Anyway, you have an idea of what phone I am used to and now I have this one.I received it in two days, I used UPS Second Day service. I was getting pretty desperate since the eBay phone never came and I was in get something, anything mode.As far as I can tell, the phone is new. It didn't smell like smoke or have bagged items that looked like they had been opened.Sim slot seemed flimsy but is making a good connection. Powered up and worked. That is pretty darn important!Branded Cingular on back, symbol for T-Mobile on wall paper.Reception quality is less than my Sony Erricson Z520, bluetooth doesn't seem to let me get to photos on the phone, I can connect but not to files I know are on the phone. I ordered Motorola Phone Tools 4.0 last night, maybe the view will improve. I hope I can revise a review as I have more time with it. I *hope* this isn't one of those crippled locked down phones the blood suckers (cell companies) try to turn into a profit center on ringtones and picture up/down loading.Ringer and speaker phone are not very loud. Memory is 5MB, the Sony had 16MB.The longer I write the lower my opinion is getting. Oh, the battery doesn't seem to hold charge worth a darn. Like down to a bar after one day w/o talking on it more than a minute. I ordered another battery.I have a USB car charger for my ancient Palm TE, it won't charge the phone. Runs my Garmin Colorado GPS and charges the Palm just fine. That is an irritation.It does have multiple alarms. That is nice, I take a lot of meds and being prompted to take each one is a nice feature over my z520 with only one alarm.Where could this phone actually rack up points over time?Reliability. As much as I loved my z520, I went though two of them, well three if you count the time I took parts from the first one to fix the second one. Google white screen of death. Also, the magnet for the flip function tended to draw in metal dust right near where the output transistors for the RF section were located. Stupid. I work in a machining facility.Staying connected. My last phone had a habit of just dropping me were signal strength was good.It is a phone. It was 72.49 with free shipping if I had time to wait.Wes SzumeraEdit 6/5/10I purchased a copy of Motorola Phone Tools 4.0 and it would not connect to the phone.The battery that came with it was a dud, the one I bought cheap from The OEM Shop actually seems to work. I only get a charge complete with it if I use a PC to charge it though. The other battery is still a dud, I tested it again using the PC as a charger.I complained about the bad original battery and Amazon wanted me to ship everything back which I was against. The phone does work and I don't want to be quality assurance on another one. Eventually they contacted me and said they gave me a 15 dollar credit and buy another battery, don't send yours back.When I tried to apply it the credit turned out to be 6.99 but I bought the replacement battery for just less than that so it is all good on that.I finally got my ring tones on the phone but I had to use PKCommander v6 from [...] which always makes me nervous since it is hard to tell if the software you get for free is clean as in no bad packages attached.Speaker volume sucks! My custom ring tones are not as loud as the Z520a and they buzz. The only good thing I have to say about this phone is that it does have multiple alarm clock settings. That is becoming its most redeeming feature.Oh yes, flat black, avoid it if you expect the paint to stick on it. I'm not a slave to style so that doesn't bug me too much.
Отзыв предоставлен
Скроменый эксперт
23.11.2011
10/10
Оценка пользователя
Великолепно
I had several reservations ordering this phone after reading so many of the poor reviews. Although Amazon LLC sells the item, it's over one-third more than other sellers. Before buying, I contacted Amazon customer service and they said I would get a full, no questions asked refund if the phone did not work with my SIM card if I used either Amazon or an Amazon Fulfillment seller. So I went for such a seller, less than Amazon LLC but not the rock-bottom cheapest.What I received appeared to be in brand new condition: the box was sealed, and so were all the bags inside. The charger has a US plug but can be used overseas. The battery appeared to be new too, and after being charged under three hours held it for over 36 hours. The phone was unlocked, but T-Mobile branded. It worked with both my T-Mobile SIM and a UK (English) pay-as-you-go SIM.I wanted a quad band, unlocked GSM cell phone for overseas travel. This phone fits the bill, and the aesthetics are nice. Folded, the phone is quite pocketable. Open, the size is easy enough to manage. Both the exterior and huge interior screens are color. The lighted keypad looks like "Tron" in its use of a blue florescent design.The owner's manual is quite skimpy and cheaply printed as other reviewers suggest. But I was able to download the full manual as a PDF from Motorola's web site. The supplied manual is small enough to keep in a wallet while travelling, though.I didn't try sending an MMS, but received one or two of SMS advertisements, so text messaging works. If you want a phone for overseas travel that will work in almost any country with a local SIM card, consider this one. As long as you buy from Amazon LLC or use a seller with Amazon Fulfillment, you a) probably will not have any problems and b) will at least get a no questions asked refund with the seller paying return shipping if what you receive does not work as described.
Отзыв предоставлен
Скроменый эксперт
07.02.2013
8/10
Оценка пользователя
Хорошо
This, I thought was a nice phone. It works well, however the charging port went out within three weeks of use and I cannot get it to pair with the bluetooth earpiece; and I followed the instructions to the last word.Other than these two issues, the phone is ok thus far.I am taking it to be repaired and once repaired and in use I will add a furthar review
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Скроменый эксперт
24.02.2013
2/10
Оценка пользователя
Ужасно
RECIEVED ON TIME BACK COVER WAS BROKEN ASKED FOR ANOTHER ONE AND THEY SENT ME A PINK COVER SERIOUSLY WTH THE THE HONE IT SELF STOP WORKING WITHIN A FEW WEEKS HORRIBLE DONT WWASTE YOUR MONEY OR TIME ITH THESE PEOPLE VERY UNPROFESSIONAL.
Отзыв предоставлен
Скроменый эксперт
04.12.2012
6/10
Оценка пользователя
Плохо
Not a USA version - only get this phone if you like texting in Spanish (even when set on 'English'). YOu can still text, but you have to constantly fight with the defaul program, which recognized only some English words. Also, it is constantly in all-caps and must be reset to lower case each time you text (and sometimes in the middle of a text as weell). Got it b/c I was desperate and wanted a simple phone, cheap. It's okay, but not great. They should not advertixe as 'US version' when it isn't.
Отзыв предоставлен
Скроменый эксперт
03.03.2013
8/10
Оценка пользователя
Хорошо
It was not exactly what I thought I was ordering, but was not as good as my origional At&t was. I was glad to find a razr as this is the only cell phone that operates to suit my needs.
Отзыв предоставлен
Скроменый эксперт
23.12.2012
4/10
Оценка пользователя
Ужасно
Your service was great but I was disappointed with the phone. I had to take it in to the ATT store to fix the settings and connect to the internet and it still wouldn't download ringtones from their site. They are not the same as the original Motorola RAZR phones. The third day I had it a piece fell off in my hand and I had to return it.This is the second one I had to return so I changed to a different phone.
Отзыв предоставлен
Скроменый эксперт
18.02.2013
8/10
Оценка пользователя
Хорошо
My son's razr v3 phone had quit working. He really likes this type of phone. So I found this one and sent for it. It works really good and he is using it every day.
Отзыв предоставлен
Скроменый эксперт
29.12.2012
2/10
Оценка пользователя
Ужасно
After normal use for about a month,the phone progressively gets worst. After first getting the phone, there was a artifact on the preview screen. Then a few weeks later, the buttons became unresponsive. Now the phone wont even make calls. It randomly turns on and off. When the buttons do work,they do the wrong thing.
Отзыв предоставлен
Скроменый эксперт
06.01.2013
8/10
Оценка пользователя
Хорошо
I charged the battery and slipped in the sim card turned it on. The phone works just as good as the original phone that has lasted for years. It works with the motoraola software I have. This was a new phone and I am very happy with it.
Отзыв предоставлен
Скроменый эксперт
07.02.2013
10/10
Оценка пользователя
Великолепно
Good and courteus service, great product, great company and nice people to do business with, Sure would buy again if needed.
Отзыв предоставлен
Скроменый эксперт
14.06.2012
2/10
Оценка пользователя
Ужасно
This phone arrived and I fully charged the battery, this only gave me one day worth of battery life. I tried again with the same results, one day or less of battery life and sometimes the phone just shuts down when the battery is near the end. This MAY be because the phone has been in stock super long and the battery is ancient, (date stamped from 2009 or so) OR it could be that it is not a genuine Motorola product.Also the phone is more plasticky than I am used too with prior Motorola Razors. (Prior models maybe?) But this also makes me wonder if this is a legit Motorola product or some knock off.Adding to this impression is the fact that some of the little plastic/rubber screw covers came off within a day or two of purchase and the limited documentation that arrived with the phone.All of this adds up to a phone I cannot use and cannot return because I threw away the packaging. I am not at all happy with this product.
Отзыв предоставлен
Скроменый эксперт
07.02.2013
10/10
Оценка пользователя
Великолепно
Phone arrived right away and my nephew was very happy with it. It works very well and we are very satisfied.
Отзыв предоставлен
Скроменый эксперт
14.01.2013
6/10
Оценка пользователя
Плохо
muy buen producto, cumple con mis expectativas y requerimientos, producto llego a tiempo y en excelentes condiciones por parte del vendedor, se los recomiendo para futuras compras
Отзыв предоставлен
Скроменый эксперт
25.12.2012
8/10
Оценка пользователя
Хорошо
A Razor is only phone that works good in my location. I was so glad to get one.I had other phones ,but none worked like the Razor did. When I took it in to get my carrier to change my sims card he said wished we could have this on market again.
Отзыв предоставлен
Скроменый эксперт
28.01.2013
2/10
Оценка пользователя
Ужасно
The phone worked for only a month. It was a big letdown since I was looking for a phone that's easy to slip on my jeans pocket.
Отзыв предоставлен
Скроменый эксперт
19.12.2012
2/10
Оценка пользователя
Ужасно
The phone itself works fine, but the call quality is awful. Even at max volume, you can barely hear the other end of the line. I know phones are really expensive these days, but please, go for one a bit pricier/ nicer. This is definitely not worth the money.
Отзыв предоставлен
Скроменый эксперт
27.12.2012
10/10
Оценка пользователя
Великолепно
I have used this phone now for a while, and got nothing but great service and it will give you reception when most of the higher priced phones will not..... but if you one of those text maniacs... buy something else.....
Отзыв предоставлен
Скроменый эксперт
11.01.2013
4/10
Оценка пользователя
Ужасно
My battery is not any good an I can't send no picture messages .its hard for me to find some one to see about it cause its an older type phone
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